Deskside & Remote IT Support Specialist

Artech Information System LLC; Simsbury (CT); On-site; USD 52,000 - 64,000; Full time

Job summary

A leading IT staffing company in Simsbury, Connecticut, is seeking a support technician to provide deskside and remote support. The ideal candidate will have experience with SCCM, Windows, incident management, and VDI environments. Responsibilities include resolving tickets remotely, maintaining clear communication with customers, and performing software breaks/fixes. This is a full-time position with a duration of one year, offering potential for extension.

Qualifications

• Experience in deskside support.
• Experience in remote/CTS support.
• Proficiency with SCCM, Windows, incident management, IMAC, and VDI.

Responsibilities

• Provide deskside support and remote/CTS support as needed.
• Use SCCM for software deployment, management, and maintenance.
• Handle Windows-related incidents and IMAC tasks.
• Support VDI environments and perform software breaks/fixes as required.
• Solve tickets remotely and collaborate with SCCD as necessary.
• Maintain timely incident response and clear customer communication.

Skills

Deskside support

Remote/CTS support

SCCM

Windows

Incident management

IMAC

VDI

Software breaks/fixes

Job description

A leading IT staffing company in Simsbury, Connecticut, is seeking a support technician to provide deskside and remote support. The ideal candidate will have experience with SCCM, Windows, incident management, and VDI environments. Responsibilities include resolving tickets remotely, maintaining clear communication with customers, and performing software breaks/fixes. This is a full-time position with a duration of one year, offering potential for extension.