Deskside Support Lead - Mass Imaging & Deployment

Saic; Ashburn (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Deskside Support Lead to deliver Tier 2 and Tier 3 end-user support, including imaging, deployment, and asset management across the enterprise. You will ensure SLAs are met and act as a key escalation point for complex IT issues.

You will lead a team of 4 IMAC technicians, coordinate mass imaging pipelines, and drive deployment pipelines while collaborating with Tier 3 teams to troubleshoot environmental laptop/desktop problems in a Windows‑rich environment.

Qualifications

• High School Diploma required.
• 7+ years of supervisory experience in IT support or help desk.
• Experience supporting Active Directory, MS Office, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom.

Responsibilities

• Acts as a senior technical lead for mass imaging pipelines, onboarding prep, equipment moves, and advanced troubleshooting in a Windows environment.
• Lead and coordinate a team of 4 IMAC technicians.
• Provide Tier 2 desk-side end-user support with focus on imaging, deployment, asset management, and Windows 11 troubleshooting.
• Work independently while guiding team efforts and managing deployment pipelines.
• Perform and oversee IMAC procedures and lifecycle refresh activities across the enterprise.
• Manage high-volume mass imaging processes and device preparation for onboardings/refreshes.
• Collaborate with Tier 3 teams to troubleshoot complex issues affecting enterprise laptops and desktops.

Skills

Leadership

Supervisory experience

Troubleshooting

Communication

Teamwork

Education

High School Diploma

Tools

Active Directory

MS Office Suite

Google Workspace for Enterprise

Bomgar

VPN

SCCM

VTC

Zoom

ITSM tools

Job description

SAIC is seeking a Deskside Support Lead to deliver Tier 2 and Tier 3 end-user support, including imaging, deployment, and asset management across the enterprise. You will ensure SLAs are met and act as a key escalation point for complex IT issues.

You will lead a team of 4 IMAC technicians, coordinate mass imaging pipelines, and drive deployment pipelines while collaborating with Tier 3 teams to troubleshoot environmental laptop/desktop problems in a Windows‑rich environment.