Imaging Technician: Windows Baseline & ITSM Support

Saic; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the FAA Integrated Service Center (FAA ISC). You will contribute to hardware and software support, imaging laptops and desktops, and preparing end-user devices for deployment.

Responsibilities include applying Windows images in a large imaging lab, resolving incidents via Remedy ITSM, documenting issues, maintaining inventory, and creating knowledge base articles.

Qualifications

• BA/BS in IT + 2 years of related experience or 10 years of related experience in lieu of a degree.
• HDI-DAST Certification or ability to obtain within 60 days of hire.

Responsibilities

• Working in a large scale imaging lab to apply WIN10 baseline to laptops and desktops.
• Resolve incidents and task through the Remedy ITSM Tool.
• Documents, tracks, and monitors technical problems to ensure a timely resolution.
• Identifies and researches solutions to technical problems.
• Maintain inventory of stock.
• Create knowledge base articles to document troubleshooting steps.
• Package equipment for shipment.
• Run QC checks on imaged machines.

Skills

Windows imaging experience

Incident resolution

Documentation skills

Education

BA/BS in IT

HDI-DAST Certification

Tools

Remedy ITSM

Job description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the FAA Integrated Service Center (FAA ISC). You will contribute to hardware and software support, imaging laptops and desktops, and preparing end-user devices for deployment.

Responsibilities include applying Windows images in a large imaging lab, resolving incidents via Remedy ITSM, documenting issues, maintaining inventory, and creating knowledge base articles.