IT Imaging Technician

Socket.dev; Oklahoma; On-site; USD 52,000 - 76,000; Full time

Job summary

SAIC is seeking IT professionals to join our Defense & Civilian Sector in support of the FAA Integrated Service Center. The role focuses on imaging laptops/desktops, end-user device preparation, and ticket queue management to deliver timely IT services.

You will work with a team to resolve incidents, document issues, maintain inventory, and create knowledge base articles while adhering to security and compliance requirements. U.S.

Qualifications

• BA/BS in IT with 2 years of related experience, or 10 years of related experience in lieu of a degree.
• HDI-DAST certification or ability to obtain within 60 days of hire (FAA LEVEL 2 positions only).
• Experience applying Windows images to laptops, desktops, and tablets.
• Experience troubleshooting hardware and software issues.
• Experience with Remedy or other ITSM tools.

Responsibilities

• Imaging laptops and desktops in a large scale imaging lab.
• Resolve incidents and tasks through the Remedy ITSM Tool.
• Document, track, and monitor technical problems to ensure timely resolution.
• Identify and research solutions to technical problems.
• Maintain inventory of stock.
• Create knowledge base articles documenting troubleshooting steps.
• Package equipment for shipment.
• Run QC checks on imaged machines.

Skills

Windows imaging

Troubleshooting hardware

ITSM tools

Education

BA/BS in IT

HDI-DAST Certification

Tools

Remedy ITSM

Job description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as imaging laptops and desktops, preparing end user devices for deployment, troubleshooting issues, and managing ticket queues.

Responsibilities

• Working in a large scale imaging lab to apply WIN10 baseline to laptops and desktops
• Resolve incidents and task through the Remedy ITSM Tool
• Documents, tracks, and monitors technical problems to ensure a timely resolution
• Identifies and researches solutions to technical problems
• Maintain inventory of stock
• Create knowledge base articles to document troubleshooting steps
• Package equipment for shipment
• Run QC checks on imaged machines

Qualifications

Required Education & Experience:

• BA/BS in IT + 2 years of related experience or 10 years of related experience in lieu of a degree.
• HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire (Applies to candidates that qualify for the FAA LEVEL 2 positions only)

Desired Skills and Experience:

• Experience applying Windows images to laptops, desktops, and tablets
• Experience troubleshooting hardware and software issues
• Experience with Remedy or other ITSM tools

Required Clearance:

• US Citizenship
• Ability to obtain and maintain a public trust clearance.

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.