Deskside Support/Field Service Tech

Cognizant Technology Solutions Corporation; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a Deskside Support Tech in West Palm Beach, FL with extensive Mac support experience. The role focuses on macOS problem resolution, device provisioning, and end-user assistance across on-site environments.

The candidate will deploy MDM-managed devices, support conferencing systems, and maintain IT asset records. On-call rotation and collaboration with IT teams are expected to escalate complex issues and ensure policy compliance.

Qualifications

• 3+ years of experience with MDM tools and Active Directory.
• Hands-on experience providing Mac support.
• 3+ years of experience with M365 and remote desktop tools.

Responsibilities

• Provide strong macOS support to end users, with 85% Mac devices in the estate.
• Deploy and manage mobile devices using MDM tools such as JAMF and Intune.
• Provide technical support via phone, email, remote desktop tools, and in-person visits.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Troubleshoot and resolve mobile device configuration, connectivity, and security issues.
• Provide printer support, including installation and troubleshooting of printers.

Skills

Mac support

MDM tools

Active Directory

M365

Remote desktop

Tools

JAMF

Intune

ServiceNow CMDB

Remote desktop tools

Job description

Cognizant is seeking a Deskside Support Tech with extensive Mac support experience for a full-time opportunity in West Palm Beach, FL.

Responsibilities:

• Provide strong macOS support experience as approximately 85 percent of the clients end user device estate consists of Mac devices
• Deploy and manage mobile devices using MDM tools such as JAMF and Intune
• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as JAMF and Intune.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
• Support conference room devices, including video conferencing systems, projectors, and audio equipment.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Perform hardware and software upgrades and replacements as needed.
• Collaborate with other IT teams to **escalate** and resolve complex technical issues.
• Document all support activities, solutions, and troubleshooting steps in the ticketing system.
• Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
• Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
• Ensure compliance with company policies, procedures, and security standards.
• Participate in on-call rotations and provide after-hours support when necessary.

Qualifications:

3 plus years of experience with MDM tools and Active Directory.

Hands-on experience providing Mac Support.

3 plus years of experience with M365 and remote desktop tools.