Deskside Support Engineer

Compucom Staffing; Miami (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Our client, Compucom Staffing, is seeking a qualified Deskside Support Engineer to join onsite in Miami, FL. This is a long-term opportunity for one year with potential extension, supporting IMACD tasks and end-user incidents.

The role requires strong customer service, Windows deskside expertise, and the ability to work independently in a client-facing environment. On-site work and W2 employment are indicated.

Qualifications

• Minimum 3+ years in enterprise deskside / field support.
• Hands-on level 2 Windows deskside support and troubleshooting.
• Experience with endpoint imaging, deployment and IMACD.
• Strong onsite customer service skills.
• Ability to work independently in a client-facing environment.
• Ability to document work accurately.
• Strong collaboration skills.

Responsibilities

• Perform IMACD tasks
• Provide break/fix support
• Stage, build, image, configure and deploy endpoints
• Perform hardware/software troubleshooting
• Support asset handling
• Perform ticket updates
• Provide end-user support
• Resolve onsite deskside incidents and requests
• Maintain accurate ITSM and asset records
• Assist to coordinate escalations

Skills

Deskside support

Windows support

IMACD deployment

Troubleshooting

Customer service

Documentation

Independent work

Collaboration

Job description

Our client is currently seeking a qualified Deskside Support Engineer to join their team onsite in Miami, FL and provide support. This is a long term opportunity with the duration of a year, with the possibility of extension.

Duties And Responsibilities

• Perform IMACD tasks
• Provide break/fix support
• Stage, build, image, configure and deploy endpoints
• Perform hardware/software troubleshooting
• Support asset handling
• Perform ticket updates
• Provide end-user support
• Resolve onsite deskside incidents and requests
• Maintain accurate ITSM and asset records
• Assist to coordinate escalations

Skills And Qualifications

• Minimum 3+ years of experience preferred in enterprise deskside / field support
• Hands-on experience with level 2 Windows deskside support and troubleshooting
• Experience with endpoint imaging, deployment and IMACD
• Strong onsite customer service skills
• Ability to work independently in a client-facing environment
• Ability to document work accurately
• Strong collaboration skills

Wage Range

The hourly rate for this position is between $21.31 - $28.41 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™ , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on‑camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on‑camera interviews may result in removal from further consideration for employment.