Deskside Support Engineer: Hardware & Imaging Expert

Bell Techlogix, Inc.; Richmond (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Pay: $24/hr-$28/hr

PTO

Health, Dental, and Vision Insurance

401K

Maternity & Paternity Leave

Job summary

Bell Techlogix, Inc. is seeking a Depot Operations Technical Specialist in Richmond to support imaging, hardware inventory, and deployment tasks within the depot. You will resolve Service Now tickets and perform OS loading on computers according to standard procedures.

The role requires strong problem-solving skills, experience in inventory management, and familiarity with JAMF and Apple devices. This position offers on-site work with opportunities for training and career growth.

Qualifications

• Must have an Associate Degree in a related field or equivalent job experience.
• 5+ years of relevant technical work experience.
• Advanced working knowledge of inventory management and equipment repairs.
• Must be familiar with and knowledgeable in Microsoft Office.

Responsibilities

• Support imaging, update testing, and manage physical and logical hardware inventory within the depot.
• Resolve tickets escalated to Depot by Service Now.
• Understand basic Apple device troubleshooting.
• Adhere to depot processes using ServiceNow and other depot tools.
• Load operating system on computers using standard deployment and build procedures.
• Prepare and ship hardware to correct addresses as needed.
• Prepare returned hardware to be repurposed or retired.
• Troubleshoot issues and/or errors.
• Train new employees on repair and system-based tasks.
• Evaluate business needs and recommend solutions in accordance with standards.
• Evaluate and recommend process improvements.
• Assist in inventories, parts ordering, shipping and handling duties to support the depot services.

Skills

Communication

Time management

Multitasking

Analytical/problem-solving

JAMF

Teamwork

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Bell Techlogix, Inc. is seeking a Depot Operations Technical Specialist in Richmond to support imaging, hardware inventory, and deployment tasks within the depot. You will resolve Service Now tickets and perform OS loading on computers according to standard procedures.

The role requires strong problem-solving skills, experience in inventory management, and familiarity with JAMF and Apple devices. This position offers on-site work with opportunities for training and career growth.