Desktop Support Specialist

SISL Global; Camp Hill (Cumberland County); On-site; USD 52,000 - 68,000; Full time

Job summary

SISL Global is seeking an IT Support Technician in Camp Hill, PA to image and install software on Windows and Apple devices, provide remote and on-site support, and manage hardware deployments.

Responsibilities include troubleshooting, asset management, depot services, and coordinating with vendors for repairs, while delivering excellent customer service in a fast-paced environment.

Ideal candidates have 3–5 years IT experience, MCP or A+ certification preferred, and a valid driver’s license.

Qualifications

• 3–5 years IT experience
• Proficient with Windows and Macintosh platforms
• Experience imaging Windows 10 OS
• Familiar with TCP/IP and networking basics
• Strong customer service and communication skills
• Able to lift up to 50 pounds
• Own car for transportation with mileage reimbursement

Responsibilities

• Image and install software on Windows and Apple devices
• Troubleshoot post-deployment issues across Windows, Mac, and mobile platforms
• Printer installation and repair
• Asset tagging and inventory management
• Coordinate with external vendors for dispatch and repairs
• Open/close service requests and track incidents
• Provide VIP/executive support
• Walk-up support and depot services
• Prepare weekly inventory reports

Skills

IT support

Customer service

Windows/macOS proficiency

Documentation & reporting

Communication

On-call/extended hours

Team collaboration

Physical capability

Education

MCP Certification

A+ Certification

Tools

Imaging Windows 10 OS

Microsoft Office

Networking basics (TCP/IP)

Asset management software

Remote support tools

Job description

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Able to lift up to 50 pounds
• Own car for transportation (mileage will be reimbursed by policy)