Deskside Support Engineer

Bell Techlogix; Richmond (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Pay $24/hr-$28/hr

PTO

Health, Dental, Vision Insurance

401K

Maternity & Paternity Leave

Job summary

Bell Techlogix in Virginia seeks a Depot Operations Technical Specialist to support imaging, testing, and hardware management within the depot. You will troubleshoot issues, repair equipment, and train new hires while upholding depot standards. The role requires an Associate degree or equivalent, 5+ years of technical experience, and strong inventory control skills. Proficiency with ServiceNow and Microsoft Office is expected; travel and lifting are part of the job.

Qualifications

• Associate degree or equivalent experience.
• 5+ years of relevant technical work experience.
• Advanced inventory management and equipment repair experience.
• Familiarity with Microsoft Office.

Responsibilities

• Support imaging, update testing, and manage hardware inventory in the depot.
• Resolve tickets escalated to Depot by ServiceNow.
• Understand basic Apple device troubleshooting.
• Adhere to depot processes using ServiceNow and other depot tools.
• Load operating system on computers using standard deployment procedures.
• Prepare and ship hardware to correct addresses.
• Prepare returned hardware to be repurposed or retired.
• Train new employees on repair and system-based tasks.
• Evaluate business needs and recommend solutions.

Skills

Verbal communication

Written communication

Time management

Multitasking

Analytical thinking

Problem solving

Teamwork

Independence

Education

Associate degree or equivalent

Tools

ServiceNow

JAMF

Microsoft Office

Job description

Grow your career. Drive innovation.

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

The Depot Operations Technical Specialist is responsible for supporting imaging, update testing and managing the hardware within the depot.This position troubleshoots issues and makes repairs on equipment in the depot.The Technical Specialist trains new hires as well as evaluates business needs and recommendations solutions.

Essential Functions:

• Support imaging, update testing, and manage physical and logical hardware inventory within the depot.
• Resolve tickets escalated to Depot by Service Now.
• Understand basic Apple device troubleshooting.
• Adhere to depot processes using ServiceNow and other depot tools.
• Load operating system on computers using standard deployment and build procedures.
• Prepare and ship hardware to correct addresses as needed.
• Prepare returned hardware to be repurposed or retired.
• Troubleshoot issues and/or errors.
• Train new employees on repair and system-based tasks.
• Evaluate business needs and recommend solutions in accordance with standards.
• Evaluate and recommend process improvements.
• Assist in inventories, parts ordering, shipping and handling duties to support the depot services.
• Maintain regular attendance.
• Other duties as assigned by management.

Required Education, Knowledge, and Experience:

• Must have an Associate Degree in a related field or equivalent job experience.
• 5+ years of relevant technical work experience.
• Advanced working knowledge and experience related to inventory management and equipment repairs.
• Must be familiar with and knowledgeable in Microsoft Office.

Abilities and Skills:

• Good verbal and written communication skills.
• Demonstrates strong time management and organizational skills.
• Ability to multitask in a fast-paced work environment.
• Advanced technical, analytical, problem-solving skills.
• Advanced diagnostic and repair skills.
• Working knowledge of JAMF
• Must have the ability to work independently and within a team.
• Demonstrate a commitment to good customer service.
• Must have a positive attitude and be willing to resolve problems professionally.
• Must be able to communicate with clients in a professional manner.

Physical, Mental Requirements and Work Environment:

• Must be able to lift and carry at least 35 lbs.
• Must be able to walk for long distances.
• Must be able to work at a computer for long periods of time.
• Must be able to work in a fast-paced environment.
• Must have the ability to multitask and swap between multiple clients.
• Manual dexterity to use keyboard to input information.

Benefits & Compensation

Bell Techlogix offers a competitive compensation and benefits package with opportunity for career advancement in a collaborative and diverse environment.

• Pay - $24/hr-$28/hr
• PTO
• Health, Dental, and Vision Insurance
• 401K
• Maternity & Paternity Leave

Conditions of Employment:

• Must pass pre-employment (post offer) background check and drug screen.
• Must maintain a valid driver’s license.
• US Citizenship required due to federal government contract requirements

Equal Opportunity Employer - Disability & Veteran