Deskside Support Engineer

Excis Compliance; Eunice (NM); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Tech discounts

Employee recognition

Lunch events

Professional growth

Job summary

Excis, a global leader in enterprise IT support, seeks a Deskside Support Engineer L2 in Eunice, NM to deliver hands-on desktop and peripheral support for enterprise users, including VIPs, across Windows platforms and Microsoft 365 apps.

You will build and deploy PCs, image systems, manage incidents, and collaborate with internal teams and third-party vendors to ensure reliable IT operations and exceptional user experiences.

Qualifications

• Strong knowledge of Microsoft Windows operating systems, current and legacy.
• Proficiency with Microsoft 365 apps (Word, Excel, Outlook, OneDrive).
• Experience with imaging, Active Directory and Azure AD.
• Desktop and printer configuration and troubleshooting proficiency.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide on-site support for desktops, laptops, printers, and peripherals.
• Deliver high-quality customer service, including VIP users.
• Troubleshoot issues across Windows platforms; build and deploy PCs.
• Patch network points; resolve printer and connectivity issues.
• Manage IT incidents and support IMAC activities.
• Use ticketing systems and remote tools to track resolution.
• Maintain site documentation and create knowledgebase articles.
• Collaborate with internal teams and third-party vendors.

Skills

Windows OS

Microsoft 365

Active Directory

Windows Imaging

Desktop & Laptop Support

Printer Configuration

Hardware & Peripherals

IMAC Services

Ticket Management

Remote Support Tools

Network Troubleshooting

Documentation & Knowledgebase

VIP User Support

Strong Communication

Job description

Eunice, New Mexico, USA

Join Excis - A Global Leader in Enterprise IT Support

Are you a customer-focused IT professional with a passion for solving IT challenges and delivering exceptional user experiences? Excis is seeking a skilled Deskside Support Engineer L2 to provide hands-on technical assistance across a range of devices and platforms while supporting one of our valued clients.

This is an exciting opportunity for an IT professional who enjoys working directly with users, thrives in a dynamic environment, and has a solid foundation in desktop support.

Why Excis?

• Supporting clients across 190+ countries
• Network of 6,000+ IT Engineers worldwide
• Trusted by 200+ Enterprise Clients
• Collaborative, people-first culture focused on innovation and professional growth

At Excis, we believe our people are our greatest strength. We foster a supportive environment where technical excellence, teamwork, and career development are valued and rewarded.

Key Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
• Deliver high-quality customer service to all users, including VIP users, with confidence and professionalism.
• Troubleshoot hardware and software issues across Windows platforms.
• Build and deploy PCs.
• Patch network points and resolve printer and connectivity issues.
• Provide hands-on technical assistance across a range of devices and platforms.
• Manage and resolve IT incidents efficiently.
• Support IMAC activities (Install, Move, Add, Change).
• Handle project-related technical tasks.
• Use ticketing systems and remote support tools to track and resolve issues.
• Maintain accurate and up-to-date incident information.
• Maintain and update site-specific documentation.
• Create and maintain knowledgebase articles.
• Collaborate effectively with internal support teams.
• Work closely with third-party vendors and service providers to resolve technical issues.
• Support users while maintaining a high standard of professionalism and customer service.

Required Qualifications

• Strong knowledge of Microsoft Windows operating systems, including current and legacy versions.
• Proficiency with Microsoft 365 applications, including:
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft OneDrive
• Experience with Windows imaging techniques, including network and local imaging.
• Familiarity with Active Directory and Azure Active Directory.
• Strong skills in desktop and printer configuration and troubleshooting.
• Experience with ticket management systems.
• Experience with remote desktop/support tools.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer-service skills.
• Ability to work independently and as part of a team.
• Comfortable working alongside third-party vendors and service providers.
• Flexible, organized, and able to demonstrate strong time-management skills.
• Professional and customer-focused approach.
• Excellent interpersonal and communication skills.
• Commitment to delivering exceptional user experiences.
• Ability to work independently while contributing effectively to a team.
• Strong organizational and time-management abilities.
• Flexible and adaptable approach to IT support.
• Professional approach when supporting VIP users and end users.
• Microsoft Windows
• Microsoft 365
• Active Directory
• Windows Imaging
• Desktop & Laptop Support
• Printer Configuration & Troubleshooting
• Hardware & Peripheral Support
• IMAC Services
• Ticket Management Systems
• Remote Support Tools
• Network Point & Connectivity Troubleshooting
• Technical Documentation & Knowledgebase

Why Join Excis?

At Excis, your work matters. You'll be part of a collaborative IT support team where your technical expertise directly contributes to exceptional user experiences and reliable IT operations.

We provide an environment that supports professional growth, continuous learning, teamwork, and technical development, while giving you the opportunity to work with enterprise users and a broad range of IT technologies.

What We Will Do For You

• Competitive compensation
• Discounts on technology, groceries, travel, and more
• Employee recognition programs
• Employee lunches and regular social events
• Opportunities for professional growth and development