IT Analyst

Express Network, A Legal Support Network Co.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Express Network, A Legal Support Network Co., seeks an IT Analyst to join its IT team, providing Level 1 and 2 support across end users, systems, hardware, and network equipment. You will handle onboarding/offboarding, ticketing, and day-to-day IT operations in a fast-paced environment.

The role emphasizes customer service, organizational skills, and curiosity, with collaboration across senior IT staff on infrastructure tasks and projects.

Qualifications

• 2+ years of experience in helpdesk or desktop support.
• Experience supporting Windows laptops and desktops.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Exchange).
• Basic networking concepts (TCP/IP, DNS, VPN, Wi‑Fi).
• Experience using a ticketing/helpdesk system.
• Ability to provide both in-person and remote support.

Responsibilities

• Provide Level 1 and Level 2 support for end users across the organization.
• Troubleshoot and resolve helpdesk tickets related to hardware, software, network, and access.
• Provide desktop support for laptops, desktops, monitors, and peripherals.
• Provide remote support for users working off-site.
• Manage and update tickets in the company helpdesk system with accurate documentation.
• Support Microsoft 365 suite, including Outlook, Teams, OneDrive, SharePoint, Exchange.
• Assist with Azure/cloud support and identity management basics.
• Support SaaS business applications and vendor coordination when needed.
• Provide support for VoIP phone systems and network equipment, including UniFi.
• Assist with NAS/server support and onboarding/offboarding tasks.

Skills

Helpdesk support

Windows OS

Microsoft 365

Azure / Cloud

VoIP systems

Networking basics

Ticketing system

Remote support

On-site support

Customer service

Tools

UniFi / Ubiquiti

NAS

Job description

wExpress Network is looking for a reliable and hands-on IT Analyst to join our IT team. This role will be responsible for providing Level 1 and Level 2 technical support across the organization, supporting end users, systems, applications, hardware, network equipment, and day-to-day IT operations

.
The ideal candidate is customer-focused, organized, technically curious, and comfortable troubleshooting a wide range of IT issues. This position will work closely with senior systems administrators and IT leadership on support tickets, infrastructure tasks, user onboarding/offboarding, and ongoing IT project

s.
On-Site Presence: expected to be on-site in the office, 5 days a week

ek.
Key Responsibili

• tiesProvide Level 1 and Level 2 support for end users across the organisat
• tion.Troubleshoot and resolve helpdesk tickets related to hardware, software, network, network, network, network, access, printers, phones, and business applicati
• ons.Provide desktop support for laptops, desktops, monitors, docking stations, peripherals, and mobile devi
• ces.Provide remote support for users working outside the off
• ice.Manage and update tickets in the company helpdesk system, ensuring accurate documentation and timely follow
• -up.Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Exchange, and user account iss
• ues.Assist with Azure / cloud support, including user access, basic identity management, and cloud-based servi
• ces.Support SaaS business applications, including user access, troubleshooting, and vendor coordination when nee
• ded.Provide support for VoIP phone systems, including phone setup, troubleshooting, user changes, and basic call flow supp
• ort.Assist with network support, including Level 1 and Level 2 troubleshooting for connectivity, Wi-Fi, switches, access points, and related syst
• ems.Support and troubleshoot the company’s Ubiquiti / UniFi network st
• ack.Assist with NAS server support, file access, permissions, and basic storage troubleshoot
• ing.Support physical and cloud-based servers under the guidance of senior IT st
• aff.Provide printer and copier support, including troubleshooting print issues, driver installation, and vendor coordinat
• ion.Image, configure, and deploy laptops and desktops for new and existing employ
• ees.Assist with employees onboarding and offboarding, including account creation, equipment setup, access changes, and equipment collect
• ion.Maintain IT asset inventory and help track hardware assignme
• nts.Assist senior systems administrators with IT infrastructure projects, upgrades, migrations, and maintenance ta
• sks.Provide after-hours and weekend support as needed for urgent issues, maintenance windows, or business-critical outa
• ges.Create and maintain IT documentation, knowledge base articles, and standard operating procedu
• res.Follow security best practices when handling accounts, passwords, devices, and company d
• ata.Escalate complex issues to senior IT staff while continuing to assist with troubleshooting and documentat

Qualifica

• tions2+ years of experience in helpdesk, desktop support, IT support, or a similar technical
• role.Experience supporting Windows laptops and desk
• tops.Working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Exch
• ange.Experience troubleshooting common hardware, software, printer, network, and user access is
• sues.Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, Wi-Fi, switches, and firew
• alls.Experience using a ticketing/helpdesk sy
• stem.Ability to provide both in-person and remote sup
• port.Strong customer service and communication sk
• ills.Ability to prioritize tickets, manage multiple requests, and follow through to resolu
• tion.Comfortable working independently while also collaborating with other IT team mem
• bers.Willingness to provide after-hours or weekend support when ne
• eded.Strong troubleshooting and problem-solving sk
• ills.Professional, patient, and service-oriented atti
• tude.Good documentation ha
• bits.Strong attention to de
• tail.Ability to explain technical issues clearly to non-technical u
• sers.Dependable and able to work in a fast-paced environ
• ment.Willing to learn and grow into more advanced systems, network, and cloud administration responsibili

ties.
Preferred Expe

• rienceExperience with Ubiquiti / UniFi networking equi
• pment.Experience with Azure, Entra ID, Intune, and other Microsoft cloud ser
• vices.Experience with laptop/desktop imaging and deplo
• yment.Experience supporting VoIP phone sy
• stems.Experience supporting NAS devices, file shares, permissions, and ba
• ckups.Familiarity with server environments, virtualization, cloud servers, and basic infrastructure su
• pport.CompTIA A+, Network+, Microsoft, or other relevant certifications are a

plus.
Why You’ll Enjoy Working with

• ExpressClear expectations and structured workflows that support accuracy and comp
• liance.A team that understands litigation support and values qualit
• y work.Leadership that supports problem-solving and init
• iative.Room to grow as the company continues to
• expand.A professional environment where accountability and follow-through

matter.
What

• 0/hr DOEMedical, dental, and vision b
• enefits.Paid time off and paid h
• olidays.Growth opportunities within a fast-growing organ
• ization.Supportive team environment and leadership that values ini