Desktop Support Specialist

Sharp Brains; Florence (OR); On-site; USD 40,800 - 55,200; Full time

Benefits offered by this job

Full-time onsite role

Job summary

Sharp Brains in Oregon seeks an experienced Onsite IT Support Engineer to deliver EUC and desktop support in an enterprise setting, including VIP end-user services.

The role covers incident resolution, lifecycle management of desktop devices, and collaboration with infrastructure and security teams. This is a full-time onsite position with opportunities to work with modern endpoint management tools.

Qualifications

• 2–4 years of experience in onsite desktop support/EUC.
• Strong knowledge of Windows operating systems.
• Experience with SCCM, Intune, and ServiceNow.
• Experience with Office applications (Outlook).
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide onsite desktop support for hardware, software, and network connectivity issues.
• Manage desktop devices through their lifecycle (laptops, desktops, peripherals).
• Handle IMAC activities and desk-side support services.
• Diagnose and resolve hardware/software issues on desktops and laptops.
• Install, configure, and maintain Windows OS; support Office applications (Outlook).
• Deploy, manage, and patch desktop images and software packages using SCCM; maintain endpoint security.

Skills

End-user computing

Windows OS

VIP support

Troubleshooting

Customer service

Remote desktop tools

Education

CompTIA A+

Microsoft Certified

ITIL Foundation

Tools

SCCM

Intune

ServiceNow

Active Directory

Job description

We are looking for an experienced Onsite IT Support Engineer to provide end-user computing (EUC) and desktop support services. The ideal candidate will have strong technical troubleshooting skills, experience supporting enterprise environments, and the ability to deliver exceptional customer service to end users, including VIP support.

Key Responsibilities

• Provide onsite desktop support for hardware, software, and network connectivity issues.
• Manage desktop devices (laptops, desktops, peripherals) through their entire lifecycle.
• Handle IMAC (Install, Move, Add, and Change) activities and desk-side support services.
• Diagnose and resolve hardware and software break/fix issues for desktops and laptops.
• Install, configure, maintain, and troubleshoot Windows operating systems.
• Support standard desktop applications, including Microsoft Office Suite and Outlook.
• Deploy, manage, and maintain desktop images, software packages, updates, and security patches.
• Perform software deployment, inventory management, reporting, and patch management using SCCM.
• Support and manage Microsoft Intune for endpoint management.
• Monitor desktop security compliance, antivirus status, and perform remediation where necessary.
• Ensure all desktop devices are configured with approved corporate desktop images.
• Administer printers, scanners, and other end-user peripherals.
• Troubleshoot issues related to Active Directory, SCCM, Windows OS, and user accounts.
• Utilize ServiceNow or similar IT Service Management (ITSM) tools to manage incidents, service requests, and problem tickets.
• Deliver VIP and executive desk-side support with professionalism and urgency.
• Serve as the primary onsite IT contact when other support teams are unavailable.
• Analyze recurring service desk incidents and recommend automation or user training opportunities.
• Coordinate hardware replacements and maintain spare inventory provided by vendors.
• Support VPN connectivity, Microsoft Lync/Skype for Business (or Microsoft Teams), and mobile devices.
• Collaborate with infrastructure, networking, and security teams to resolve complex technical issues.
• Maintain accurate documentation of incidents, resolutions, asset inventory, and support procedures.

Required Qualifications

• 2–4 years of experience in onsite desktop support or end-user computing (EUC).
• Strong knowledge of Windows Operating Systems.
• Experience supporting desktop hardware, laptops, and peripherals.
• Hands-on experience with Microsoft SCCM (System Center Configuration Manager).
• Experience with Microsoft Intune.
• Experience using ServiceNow or similar IT Service Management platforms.
• Strong knowledge of Microsoft Office applications, including Outlook.
• Experience with remote desktop support tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience with Active Directory administration.
• Knowledge of VPN troubleshooting.
• Experience supporting Microsoft Lync, Skype for Business, or Microsoft Teams.
• Experience supporting macOS devices, tablets, and mobile devices.
• Knowledge of printer and scanner administration.
• Experience providing Smart Hands & Feet support.
• Familiarity with endpoint security and antivirus management.
• IT certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, or equivalent are a plus.

What We Offer

• Salary: USD $4,000 per month
• Full-time onsite role.
• Opportunity to work in an enterprise IT environment.
• Exposure to modern endpoint management technologies.
• Professional growth and career development opportunities.
• Collaborative and supportive team environment.