DESKSIDE SUPPORT

Artech Information System LLC; Simsbury (CT); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Deskside support

Job summary

A leading IT staffing company in Simsbury, Connecticut, is seeking a support technician to provide deskside and remote support. The ideal candidate will have experience with SCCM, Windows, incident management, and VDI environments. Responsibilities include resolving tickets remotely, maintaining clear communication with customers, and performing software breaks/fixes. This is a full-time position with a duration of one year, offering potential for extension.

Qualifications

• Experience in deskside support.
• Experience in remote/CTS support.
• Proficiency with SCCM, Windows, incident management, IMAC, and VDI.
• Ability to perform SW/Break/fix and to resolve tickets remotely.

Responsibilities

• Provide deskside support and remote/CTS support as needed.
• Use SCCM for software deployment, management, and maintenance.
• Handle Windows-related incidents and IMAC tasks.
• Support VDI environments and perform software breaks/fixes as required.
• Solve tickets remotely and collaborate with SCCD as necessary.
• Maintain timely incident response and clear customer communication.

Skills

Deskside support

Remote/CTS support

SCCM

Windows

Incident management

IMAC

VDI

Software breaks/fixes

Job description

Overview

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

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Here are the details

Responsibilities

• Provide deskside support and remote/CTS support as needed.
• Use SCCM for software deployment, management, and maintenance.
• Handle Windows-related incidents and IMAC (Install/Move/Add/Change) tasks.
• Support VDI environments and perform software breaks/fixes as required.
• Ability to solve tickets remotely and collaborate with SCCD as needed to resolve issues.
• Maintain timely incident response and clear communication with customers.

Duration

Duration: 1 year (with possible extension)

Qualifications

• Experience in DESKSIDE support.
• Experience in Remote/CTS support.
• Proficiency with SCCM, Windows, Incident management, IMAC, and VDI.
• Ability to perform SW/Break/fix and to resolve tickets remotely.