Desktop Support

Horizontal Talent; Rancho Cordova (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

Horizontal Talent is seeking a deskside support specialist to provide reliable, hands-on technical help across the organization. You will tackle hardware and software issues, support collaboration tools, and deliver responsive service in a fast-paced environment.

Responsibilities include escalated incidents, remote support, MS 365/Teams/Zoom/Citrix, and Jira ticketing. Occasional on-site work in Rancho Cordova, CA is required.

Qualifications

• 3+ years in a deskside/technical support role.
• High school diploma or equivalent.
• Experience with Microsoft 365, Teams, Zoom, Citrix/VDI.
• Diagnose and resolve Windows and Mac hardware/software issues.
• Proficient with Jira for ticketing and dashboards.
• Strong written and verbal communication.
• Able to collaborate with IT teams and vendors.
• On-site support in Rancho Cordova, CA when needed.

Responsibilities

• Provide deskside support for incidents and service requests, including escalations.
• Deliver remote support by phone, email, and remote tools; occasional in-person visits.
• Support Microsoft 365, Teams, Zoom,Citrix/VDI environments.
• Troubleshoot hardware/software issues on Windows and Apple devices.
• Prepare hardware for shipment to remote employees.
• Create and manage tickets in Jira for the deskside team.
• Assist with home electronics, Wi‑Fi setups, and peripherals.
• Support desktop components of IT projects as needed.
• Provide clear updates and escalate issues to appropriate IT teams.
• Occasionally available for after-hours or 24/7 support.

Skills

Years of experience

Microsoft 365 / Teams / Zoom

Citrix / VDI

Jira

Communication skills

Analytical skills

Team collaboration

On-site support (Rancho Cordova)

Education

High school diploma or equivalent

Tools

Jira

Job description

Join a dynamic deskside support team where you'll help deliver reliable, hands‑on technical support to users across the organization. This role is a great fit for someone who enjoys solving complex hardware and software issues, supporting collaboration tools, and providing responsive service in a fast-paced environment.

Responsibilities

• Provide deskside support for incidents and service requests, including escalations from team members and other IT groups
• Deliver technical support remotely, by phone, email, remote desktop tools, and occasional in-person or desk-side visits
• Support users with Microsoft 365, Teams, Zoom, and Citrix/VDI environments
• Troubleshoot and resolve complex hardware and software issues on Windows and Apple devices
• Configure and prepare hardware for shipment to remote employees
• Create and manage tickets, assignments, and dashboards in Jira for the deskside support team
• Assist with support for in-home electronics, peripherals, Wi‑Fi setups, and wireless routers
• Support desktop-related components of facilities and IT projects as needed
• Provide clear updates and elevate issues effectively to the appropriate IT teams
• Be available for occasional after-hours or 24/7 support when business needs require it

Skills

• 3+ years of experience in a technical support or deskside support role
• High school diploma or equivalent
• Strong experience supporting Microsoft 365, Teams, Zoom, and Citrix/VDI
• Ability to diagnose and resolve complex PC hardware and software issues
• Working knowledge of Jira for ticketing, assignments, and dashboard management
• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical abilities
• Ability to work collaboratively with internal clients, vendors, and IT teams
• Comfortable handling both remote support and occasional onsite support in Rancho Cordova, CA

Preferred Skills

• Experience supporting executive-level users and providing high-touch customer service
• Familiarity with desktop support for both Windows and Apple operating systems
• Experience contributing to desktop or workplace technology projects
• Knowledge of home networking, wireless connectivity, and consumer technology setup
• Ability to manage multiple priorities in a fast-moving support environment

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals are valued and respected. We welcome candidates from all backgrounds and encourage anyone with the relevant skills and experience to apply.

Applications will be accepted for 4 weeks.

The pay range for this role is $22 - $32 per hour based on qualifications and experience.