Helpdesk Support Technician

CCS; Taunton (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

Flexible spending accounts

401K with employer match

Onsite fitness center

Paid holidays and vacation

Tech certification rewards

Job summary

CCS is a growing IT company seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team in Taunton, MA. You will deliver full-time on-site end-user support for a southeastern Massachusetts education client, with a strong focus on customer satisfaction and technical excellence.

The role requires 1–2 years of hands-on experience, desktop and peripheral knowledge, and the ability to handle tickets and end-user issues in a fast-paced environment.

Qualifications

• 1–2 years of on-site end-user support experience.
• Ability to lift and move equipment up to 50 lbs.
• Reliable transportation for on-site duties and client needs.
• On-site hours: 7:30 AM – 4:00 PM, five days a week.
• Willingness to provide after-hours technical assistance.
• Strong customer service and communication skills.

Responsibilities

• Provide premium deskside support to client end users.
• Support CCS divisions including Managed/Project Services as needed.
• Oversee and maintain the ticketing system for efficiency.
• Manage inbound tickets from start to resolution.
• In-person support for desktops, Chromebooks, printers, and peripherals.
• Provide end-user training as needed.
• Troubleshoot OS and application issues.
• Support A/V systems and Webex meetings.
• Maintain knowledge of current IT technologies and trends.
• Support client-provided mobile apps for usability.
• Perform additional duties to support business needs.

Tools

CompTIA A+

CompTIA Network+

Microsoft certifications

Google certifications

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a southeastern Massachusetts (Taunton, MA) based education client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range: $42,000 - $52,000

What You'll Do:

• Providing premium, white-glove deskside support to client end users.
• Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Provide support for A/V systems and Webex meeting technologies.
• Maintaining knowledge of current IT technologies and trends.
• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Required: 1‑2 years of experience providing in-person support for end‑user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client’s working hours (7:30 AM – 4:00 PM), five days a week.
• Ability and willingness to provide after-hours technical assistance to support meetings.
• Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.