Deskside Support Technician

cairo communication systems (ccs); New York (NY); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

Flexible spending programs

401K with employer match

Tuition reimbursement

Onsite fitness center

Company paid life Insurance

Paid holidays and vacation

Technical certification rewards

Job summary

Custom Computer Specialists, Inc. is seeking a Deskside Support Technician to join our team.

This role provides first/second level support for help desk calls and desk-side support in a higher-educational environment, with a salary range of $44,000-$52,000. The candidate should have an A+ certification, 2 years’ experience in hardware and software support, excellent customer service, strong communication skills, and the ability to work independently or in a team.

Qualifications

• A+ certification required.
• 2 years of hardware and software support experience.
• Strong customer service and communication skills.
• Experience with Windows and Apple platforms.
• Ability to lift 50 lbs.
• Ability to work independently and as part of a team.

Responsibilities

• Handles Deskside support requests/issues escalated from the Help Desk.
• Configure, deploy, and provide support for Windows and Apple hardware/software.
• Configure, deploy, and provide support for peripheral hardware (printers, etc.).
• Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems

Skills

Customer service

Verbal and written communication

Teamwork

Independent worker

Windows OS

Apple platforms

Troubleshooting hardware/software

Imaging/deploying images

Tools

MS Office 365

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Custom Computer Specialists, Inc. is looking for a motivated Deskside Support Technician to join our team!This person is responsible for providing first/second level support for all incoming help desk calls via phone and email as well as providing desk-side support in a higher-educational environment.

Salary: $44,000-$52,000

What You'll Do:

• Handles Deskside support requests/issues escalated from the Help Desk
• Configure, deploy, and provide support for Windows and Apple hardware/software
• Configure, deploy, and provide support for peripheral hardware (printers, etc.)
• Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems

What You Bring:

• A+ certification
• 2 years’ experience in hardware and software support required
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Complete confidence in troubleshooting hardware and software issues on Windows and Apple platforms
• Complete confidence in creating and deploying images on Windows and Apple platforms
• Able to lift 50 lbs.

#IND

CCS Offers:

• Competitive salaries
• Comprehensive benefits including:
  • Medical and dental plans
  • Company paid vision and short and long term disability plans
  • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
  • 401K with employer match
  • Tuition reimbursement
  • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
  • Company paid life Insurance
  • Paid holidays and vacation
  • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmitive Action and Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, [e-mail] 631-864-6699.