Deskside Support Technician - Level 1

CCS; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

CCS, a growing IT company in New York, is seeking a Deskside Support Technician to join our team on-site. You will provide hands-on desk-side and phone support to staff and administration in a college environment, resolving hardware and software issues promptly.

The ideal candidate has 1–2 years of experience, A+ certification, and strong communication skills. You will log calls, assist with network migration tasks, and ensure end-user satisfaction while maintaining professional relationships.

Qualifications

• 1–2 years of hardware and software support experience.
• Strong Windows OS knowledge (Windows 7/10).
• A+ certification or equivalent is preferred.
• Excellent verbal and written communication skills.
• Able to work independently and in a team.
• Experience in a college environment is a plus.

Responsibilities

• Provide hands-on desk-side and phone support to staff and administrators.
• Monitor and follow up on tickets in the queue.
• Troubleshoot hardware and software issues in person.
• Ensure customer satisfaction after ticket closure.
• Assist with network migration-related tasks.
• Test and verify printer, shared storage, and application access.
• Log all calls in the ticketing system.
• Maintain strong end-user relationships and professionalism.
• Perform other duties as assigned.

Skills

A+ certification

Hardware and software support

Windows 7/10 expertise

Troubleshooting hardware/software

Excellent communication skills

Teamwork and independence

Dell/Lenovo certifications

Education

Help Desk Certification

Tools

Dell certifications

Lenovo certifications

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are looking for a motivated technical professional to join our team as a Deskside Support Technician!This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.

What You'll Do:

• Provide hands-on technical support to all staff and administrators
• Monitor and follow up calls in ticketing queue
• Provide support for hardware/software issues in-person
• Follow up to closed tickets to ensure customer satisfaction
• Provide resolution and assistance to issues related to the network migration
• Network access troubleshooting and repair including Wireless
• Confirm printer access
• Confirm shared storage access
• Confirm application access
• Log and update all calls into Ticketing System
• Focus on Customer Satisfaction
• Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users
• Ability to overcome situations where the end-user may be nervous, unhappy or angry
• Perform other job-related duties as assigned

What You Bring:

• A+ certification
• 1-2 years’ experience in hardware and software support
• Dell / Lenovo certifications
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems: Windows 7 & 10
• Ability to troubleshoot hardware and software problems

#IND

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.