IT Student Technician - Institutional Student Worker

Inside Higher Ed; Dahlonega (GA); On-site; USD 13,776 - 20,664; Part time

Job summary

An educational institution is seeking an IT Student Technician for part-time support. This role involves assisting students and faculty with technology issues, performing hardware and software troubleshooting, and maintaining IT equipment. Applicants must be enrolled in at least six credit hours at the University of North Georgia. This position offers valuable experience in a professional IT environment.

Qualifications

• Must be enrolled as a student worker for at least six credit hours.
• Preferred enrollment in Computer Science or Computer Information Systems.

Responsibilities

• Assist students, faculty, and staff with technical issues.
• Perform troubleshooting on personal devices.
• Run computer scans and updates.
• Support lab and printer maintenance.

Skills

Understanding of computer hardware

Familiarity with Windows and macOS

Knowledge of Microsoft Office

Customer service skills

Effective communication

Time management

Ability to lift 50 lbs.

Education

Enrolled in minimum of six credit hours at UNG

Job description

Overview

Job Title: IT Student Technician - Institutional Student Worker
Location: UNG - Gainesville
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 285346

The University of North Georgia (UNG) is accepting applications for an IT Student Technician position on the Gainesville campus. The IT Student Technician serves as a front-line support resource for students, faculty, and staff, assisting with a variety of basic technology-related issues. This role requires a high level of professionalism, responsibility, and confidentiality, and involves handling sensitive information and representing the IT department with integrity.

Responsibilities

• Frontline Support: Assist students, faculty, and staff with basic technical issues.
• Personal device support: including check-in to perform troubleshooting and resolution.
• Troubleshoot hardware and software: Run computer scans, cleanup tools, and software updates; install software and recover license keys.
• Hardware installation: RAM and HDD upgrades.
• Inventory: Maintain inventory of IT equipment.
• Maintain technology resources: Support labs, printers, including toner and paper supplies.
• Other duties as assigned: Support additional technology-related tasks or special projects as directed.

Knowledge, Skills & Abilities

• Basic understanding of computer hardware and operating systems (Windows, macOS).
• Common software applications (e.g., Microsoft Office, web browsers).
• Mobile device platforms (iOS, Android).
• Understanding of customer service principles.
• Effective verbal and written communication.
• Time management and ability to adapt and learn quickly; teamwork.
• Ability to lift 50 lbs.

Required Qualifications

• Must be enrolled at the University of North Georgia in the minimum of six (6) credit hours to qualify as a student worker.

Preferred Qualifications

• Preferably in the Computer Science or Computer Information Systems program.

Required Documents

• Resume
• Cover letter

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel.
• This position does not require security clearance.

Please note: the UNG career board updates daily; positions are subject to be removed without prior notice or before the posting expires.