Deskside IT Support Lead – Mass Imaging & Deployment

SAIC; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Deskside Support Engineer in Washington, DC to deliver Tier 2 and 3 end-user support, imaging, deployment, and asset management. The role emphasizes SLA adherence, escalation handling, and strong Windows troubleshooting across a large enterprise environment.

The position requires a minimum of a high school diploma with 7+ years in IT support or supervisory roles, and the ability to obtain a public trust. On-site work is expected with potential for on-site only arrangements.

Qualifications

• High School Diploma plus 7+ years in IT support or help desk management.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Experience with AD, MS Office, Google Workspace, Bomgar, VPN, SCCM, VTC and Zoom.
• Strong troubleshooting and diagnostics for hardware, software and network issues.
• Proven leadership and coaching skills to drive team performance.
• Familiarity with ITSM tools and ticketing systems.
• HDI Technical Support Professional certification within 6 months.

Responsibilities

• Provide Tier 2 and Tier 3 deskside end user support, imaging, deployment and asset management.
• Ensure SLAs are met and act as escalation point for complex IT issues.
• Support Windows environments and related peripherals and networks.
• Lead deployment pipelines and manage mass imaging and onboarding activities.
• Collaborate with Tier 3 teams to resolve enterprise laptop/desktop problems.

Skills

Supervisory experience

End user support

Team leadership

HDI certification goal

Education

High School Diploma

Tools

Active Directory

MS Office

Google Workspace for Enterprise

Bomgar

VPN

SCCM

VTC/Zoom

Job description

SAIC is seeking a Deskside Support Engineer in Washington, DC to deliver Tier 2 and 3 end-user support, imaging, deployment, and asset management. The role emphasizes SLA adherence, escalation handling, and strong Windows troubleshooting across a large enterprise environment.

The position requires a minimum of a high school diploma with 7+ years in IT support or supervisory roles, and the ability to obtain a public trust. On-site work is expected with potential for on-site only arrangements.