Deskside Support Lead: Imaging, Onboarding & IT Ops

SAIC; Oklahoma City (OK); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

SAIC is seeking a Deskside Support Lead to join our team in Oklahoma City. You will oversee mass imaging pipelines, deployments, and asset management, delivering Tier 2 and 3 end-user support for Windows laptops and desktops in a large enterprise environment.

This role leads a 4-person IMAC team, coordinates deployment pipelines, and collaborates with Tier 3 teams to resolve complex issues. A strong background in Active Directory, VPN, SCCM, and ITSM tooling is required, with HDI certification

Qualifikationen

• High School Diploma required with 7+ years in a supervisory IT support/ help desk
• Eligible for public trust requiring U.S. Citizenship or Green Card
• Experience with Active Directory, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom
• Proficient in advanced hardware/software/network troubleshooting and ITSM tools
• Strong leadership and coaching skills with ability to inspire a team

Aufgaben

• Senior technical lead for mass imaging pipelines and onboarding preparations
• Lead and coordinate a team of 4 IMAC technicians
• Provide Tier 2 desk-side end-user support focusing on imaging, deployment, asset management, and Windows 11 troubleshooting
• Manage deployment pipelines and IMAC lifecycle refresh activities
• Collaborate with Tier 3 teams to troubleshoot complex enterprise laptop/desktop issues

Kenntnisse

Team leadership

End-user support

Troubleshooting

Communication

ITSM tools

Ausbildung

High School Diploma

Tools

Active Directory

Google Workspace for Enterprise

Microsoft Office Suite

Bomgar

VPN

SCCM

VTC

Zoom

Jobbeschreibung

SAIC is seeking a Deskside Support Lead to join our team in Oklahoma City. You will oversee mass imaging pipelines, deployments, and asset management, delivering Tier 2 and 3 end-user support for Windows laptops and desktops in a large enterprise environment.

This role leads a 4-person IMAC team, coordinates deployment pipelines, and collaborates with Tier 3 teams to resolve complex issues. A strong background in Active Directory, VPN, SCCM, and ITSM tooling is required, with HDI certification