VIP IT Help Desk Specialist — Executive Tech Support

Chenega Professional Services Strategic Business Unit; Arlington (VA); On-site; USD 54,000 - 69,000; Full time

Job summary

Chenega MIOS seeks a VIP Help Desk Analyst to provide premier on-site and desk-side support for VIP federal personnel in Arlington, VA. You’ll handle Windows 11, M365, and network issues, ensuring SLAs are met while maintaining asset integrity.

You will work with JIRA/Jira Service Management and Active Directory, handling deployments, incidents, and changes. A DoD IAT II certification and TS eligibility are required for this role.

Qualifications

• Bachelor’s degree or higher; can substitute for associate’s degree with 2+ years of relevant experience
• 4+ years of relevant experience in IT/help desk or VIP support
• DoD IAT Level II Certification is required
• Top-Secret Clearance with SCI eligibility is required
• Background and drug screening successful completion

Responsibilities

• Deliver high-quality services to the customer, supporting new equipment installations and break/fix incidents.
• Provide dedicated support to VIP federal personnel and troubleshoot a variety of technologies within SLAs.
• Offer on-site IT support for VIP hardware, software, peripherals, and wireless systems.
• Support Microsoft OS, M365 Suite, and network services.
• Coordinate desk-side software/hardware installations and updates.
• Manage VIP assets, peripherals, and user accounts.
• Resolve connectivity issues related to VIP IT equipment.
• Document changes in Jira Service Management for asset/configuration accuracy.

Skills

Windows 11 troubleshooting and IT know

M365 Suite expertise

VIP staff support

JIRA Service Management

Active Directory management

Strong communication

Education

Bachelor’s degree or higher

Tools

JIRA

Jira Service Management

Active Directory

Job description

Chenega MIOS seeks a VIP Help Desk Analyst to provide premier on-site and desk-side support for VIP federal personnel in Arlington, VA. You’ll handle Windows 11, M365, and network issues, ensuring SLAs are met while maintaining asset integrity.

You will work with JIRA/Jira Service Management and Active Directory, handling deployments, incidents, and changes. A DoD IAT II certification and TS eligibility are required for this role.