Deskside IT Pro: Windows/macOS & VIP Support

Ignite IT, LLC; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Paid time off

Tuition reimbursement

Flexible schedule

Job summary

Ignite IT, LLC in Washington is seeking a Deskside Specialist to provide top-notch customer service and technical support. The ideal candidate will have over 3 years of experience with IT systems, hardware, and software troubleshooting, as well as strong communication skills. Responsibilities include resolving IT support requests, troubleshooting issues, and maintaining end-user devices. Benefits include 401(k), health insurance, paid time off, and professional development assistance. US citizenship is required, along with potential government clearance.

Qualifications

• 3+ years of experience in IT systems support.
• Solid understanding of networking concepts.
• Experience with ticketing systems is required.

Responsibilities

• Respond to Tier II IT support requests.
• Troubleshoot hardware and software issues.
• Document service requests and resolutions.

Skills

Customer service orientation

Troubleshooting skills

Communication skills

Hardware/software support

IT systems knowledge

Education

Relevant certifications (CompTIA ITF+ or A+ preferred)

Tools

ServiceNow or equivalent ITSM tools

Microsoft Office Suite

Job description

Ignite IT, LLC in Washington is seeking a Deskside Specialist to provide top-notch customer service and technical support. The ideal candidate will have over 3 years of experience with IT systems, hardware, and software troubleshooting, as well as strong communication skills. Responsibilities include resolving IT support requests, troubleshooting issues, and maintaining end-user devices. Benefits include 401(k), health insurance, paid time off, and professional development assistance. US citizenship is required, along with potential government clearance.