Senior IT Support Engineer - Windows & Mac, VIP Deskside

C3EL; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

C3EL is looking for a Senior IT Support Specialist to troubleshoot complex end-user issues in Washington, DC. The role includes Tier 2 and Tier 3 deskside support, requiring strong customer service and communication skills. Candidates must have a minimum of 7 years of experience and the ability to obtain Public Trust clearance.

The specialist will support both Microsoft and Apple devices, handle system installations, and may lead small projects, contributing to a fast-paced environment.

Qualifications

• Minimum of 7 years providing technical, deskside support.
• Ability to attain Public Trust clearance.
• HDI Technical Support Professional certification within 6 months.

Responsibilities

• Troubleshoot complex hardware and software issues.
• Provide Tier 2 and Tier 3 deskside support.
• Assist in leading small projects and team efforts.
• Document processes and update status in ITSM systems.

Skills

Technical support

Communication skills

Customer service

Troubleshooting

Microsoft Windows

Apple devices

Active Directory

ITSM knowledge

Education

High School diploma

Tools

JAMF

Remedy

Service Now

Office 365

Google Workspace

Job description

C3EL is looking for a Senior IT Support Specialist to troubleshoot complex end-user issues in Washington, DC. The role includes Tier 2 and Tier 3 deskside support, requiring strong customer service and communication skills. Candidates must have a minimum of 7 years of experience and the ability to obtain Public Trust clearance.

The specialist will support both Microsoft and Apple devices, handle system installations, and may lead small projects, contributing to a fast-paced environment.