Deskside IT Specialist - Windows & Mac Support

Ignite IT; Washington; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with matching

Health Insurance

Paid time off

Tuition reimbursement

Flexible schedule

Job summary

Ignite IT is seeking a Deskside Specialist in Washington, United States. This role requires providing comprehensive technical support and customer service for both Microsoft Windows and Apple macOS environments. Responsibilities include resolving Tier II support requests, troubleshooting issues, and maintaining devices. Candidates should have over 3 years of IT experience, strong communication skills, and a focus on user satisfaction. A variety of benefits, including a 401(k) plan and health insurance, are offered.

Qualifications

• 3+ years of hands-on experience with IT systems, hardware, and networking.
• 3+ years of experience with Windows, macOS, and Microsoft Office Suite.
• 3+ years using ticketing systems for support documentation.

Responsibilities

• Resolve Tier II IT support requests at the client’s workstation.
• Troubleshoot hardware and software issues for end-users.
• Setup and maintain end-user devices.

Skills

IT support

Customer service orientation

Problem-solving skills

Microsoft Windows

Apple macOS

Communication skills

Education

Relevant IT certifications (CompTIA ITF+ or A+)

Tools

ServiceNow

Ticketing systems

Job description

Ignite IT is seeking a Deskside Specialist in Washington, United States. This role requires providing comprehensive technical support and customer service for both Microsoft Windows and Apple macOS environments. Responsibilities include resolving Tier II support requests, troubleshooting issues, and maintaining devices. Candidates should have over 3 years of IT experience, strong communication skills, and a focus on user satisfaction. A variety of benefits, including a 401(k) plan and health insurance, are offered.