Desk-Side IT Support & Hardware Specialist

HCLTech; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

HCLTech is seeking an IT Support professional to provide end-user assistance for the Business Development team in Houston, TX. Responsibilities include hardware and software troubleshooting, Office 365 support, and enabling smooth video/audio conferencing for meetings.

The role involves liaison with the IT and BD teams for special projects, hardware refresh cycles, and on-site support, with possible overtime for high-priority events. Home visits may be required as needed.

Qualifications

• Experience providing end-user IT support.
• Experience troubleshooting hardware and software issues.
• Familiarity with Office 365 applications and conferencing tools.

Responsibilities

• Provide IT support for Business Development end users.
• Provide backup support for end users under current support model.
• Manage backup hardware on the Business Development floor for hot swaps.
• Liaise between IT and Business Development for projects (meetings, hardware refreshes).
• Provide standby support for high-priority meetings.
• Troubleshoot PC, peripheral, mobile device, and conferencing issues.

Skills

End user support

Hardware troubleshooting

Software troubleshooting

Office 365 support

Video/Audio conferencing

Tools

Meeting room tech

Mobile devices support

Printers

Job description

HCLTech is seeking an IT Support professional to provide end-user assistance for the Business Development team in Houston, TX. Responsibilities include hardware and software troubleshooting, Office 365 support, and enabling smooth video/audio conferencing for meetings.

The role involves liaison with the IT and BD teams for special projects, hardware refresh cycles, and on-site support, with possible overtime for high-priority events. Home visits may be required as needed.