Desk-Side IT Support Engineer – Hardware & Mobility

HCL Technologies Limited; Town of Texas (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

Employee Assistance

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

HCL Technologies Limited is seeking an IT Support professional to provide comprehensive desktop and mobility support for the Business Development users. The role includes hardware management, on-site and remote assistance, and collaboration on projects like room upgrades and hardware refreshes.

The position covers tier-2.5 support, with potential after-hours visits and overtime as approved. The company emphasizes people-first culture and broad global capabilities in digital and cloud services.

Responsibilities

• Provide IT Support for all Business Development end users not covered by Executive and VIP Support team
• Provide backup support for Business Development end users under the current Executive and VIP Support model
• Manage backup and spare peripheral hardware on the Business Development floor for immediate hot swap
• Liaison between IT and Business Development for special projects, such as Meeting Room upgrades, hardware refreshes
• Provide standby support for quarterly and annual high-priority meetings
• Troubleshoot hardware or software related issues for personal computers, peripherals/printers, mobile devices, Video/Audio Conference Support, Office 365 application support
• Support Audio Conferencing meetings such as Onsite Department Town Halls and confidential meetings
• Level 2.5 mobility support – Support, Deployments, and migrations
• Home Visits and after business hours support as required in support of BAEC - Javier La Rosa
• Support may require Overtime hours and should be approved by Chevron in advance

Job description

HCL Technologies Limited is seeking an IT Support professional to provide comprehensive desktop and mobility support for the Business Development users. The role includes hardware management, on-site and remote assistance, and collaboration on projects like room upgrades and hardware refreshes.

The position covers tier-2.5 support, with potential after-hours visits and overtime as approved. The company emphasizes people-first culture and broad global capabilities in digital and cloud services.