Design & Trade Team Leader - Customer Experience & Growth

Crate & Barrel; Oak Brook (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

Crate & Barrel in Oak Brook, IL seeks a Team Leader – Design Services & Trade to guide daily operations of the design and trade desk, coach the team, and drive sales growth. You will manage clienteling, design service appointments and ensure brand presentation across the department.

The qualified candidate will have strong communication, organizational and coaching skills, comfortable with Microsoft Office and tablets, and ready to lead with a customer-first mindset while meeting store KPIs and

Qualifications

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Delegation

Customer service focus

Coaching/mentoring

Tools

Microsoft Office

Google apps

Tablets/Devices

Job description

Crate & Barrel in Oak Brook, IL seeks a Team Leader – Design Services & Trade to guide daily operations of the design and trade desk, coach the team, and drive sales growth. You will manage clienteling, design service appointments and ensure brand presentation across the department.

The qualified candidate will have strong communication, organizational and coaching skills, comfortable with Microsoft Office and tablets, and ready to lead with a customer-first mindset while meeting store KPIs and