Design & Trade Team Lead — Customer Focus & Coaching

Euromarket Designs Inc.; Seattle (WA); In loco; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Euromarket Designs Inc. is seeking a Team Leader for Design & Trade to guide daily in-store operations and coach a designated team toward outstanding customer service and sales goals.

You will drive customer acquisition and retention initiatives, oversee design desk operations, and partner with the Design Coordinator on appointments and sales aids. You will mentor colleagues, support business development through Trade and Business Sales, and act on store KPIs to maximize performance in design

Competenze

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Mansioni

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a visible presence in the department.
• Support development for the designated team to encourage growth and performance.
• Provide timely feedback about performance to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service and store policies.
• Understand and apply company systems, policies and loss prevention, security and safety guidelines.
• Promote sales activities in line with leadership directives and act as Leader On Duty (LOD).
• Communicate results and plans regularly with the Assistant Store Leader to optimize customer experience and store performance.

Conoscenze

Communication skills

Organizational skills

Problem solving

Execution & results

Office & tech proficiency

Descrizione del lavoro

Euromarket Designs Inc. is seeking a Team Leader for Design & Trade to guide daily in-store operations and coach a designated team toward outstanding customer service and sales goals.

You will drive customer acquisition and retention initiatives, oversee design desk operations, and partner with the Design Coordinator on appointments and sales aids. You will mentor colleagues, support business development through Trade and Business Sales, and act on store KPIs to maximize performance in design