Retail Team Lead - Design & Trade Sales

Euromarket Designs Inc.; Pasadena (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Euromarket Designs Inc. in Pasadena is seeking a Team Leader, Trade to energize the sales floor and mentor associates. You will lead a designated team, manage workload, and partner with the Assistant Store Leader to meet daily sales goals while delivering top-notch customer service.

You will coach and develop staff on product knowledge, selling, operations, and policies, while maintaining presence on the floor and ensuring rapid, gracious service for every customer.

Qualifications

• 1+ years customer service or retail leadership experience.
• Proficient with Microsoft Office and Google applications.
• Full-time availability including nights, weekends, and holidays.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Team leadership

Communication

Customer service

Time management

Problem solving

Sales-driven

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Euromarket Designs Inc. in Pasadena is seeking a Team Leader, Trade to energize the sales floor and mentor associates. You will lead a designated team, manage workload, and partner with the Assistant Store Leader to meet daily sales goals while delivering top-notch customer service.

You will coach and develop staff on product knowledge, selling, operations, and policies, while maintaining presence on the floor and ensuring rapid, gracious service for every customer.