Design Strategy Leader – AI Innovation Lab

HITEC; Northern (KY); On-site; USD 180,000 - 342,000; Full time

Job summary

Kyndryl is seeking a Design Strategist to shape how customers translate goals into human-centered strategies and experiences. You’ll balance discovery, collaboration, and practical delivery of strategic recommendations that teams can act on.

You will lead design strategy engagements, conduct discovery activities, create artifacts like journeys and roadmaps, and partner with strategy, tech, and delivery teams to align design with execution.

Qualifications

• Experience in design strategy, service design, business strategy consulting, or a closely related field.
• Demonstrated experience leading discovery and design strategy work from problem framing through strategic recommendation.
• Background in user research methods, synthesis techniques, and insight development.
• Experience creating and using design strategy artifacts such as journeys, service blueprints, experience principles, or roadmaps.
• Ability to connect customer experience, business goals, and technology considerations into a coherent strategy.
• Experience working collaboratively with cross functional teams to deliver practical, implementable outcomes.

Responsibilities

• Lead design strategy engagements that clarify customer challenges, success measures, and desired outcomes.
• Plan and facilitate discovery activities such as interviews, workshops, and research to surface user, business, and operational insights.
• Synthesize qualitative and quantitative inputs into clear problem statements, opportunity areas, and strategic design principles.
• Develop artifacts such as experience visions, service concepts, journey maps, and strategic roadmaps that guide decision making.
• Collaborate with multidisciplinary teams including strategy, technology, and delivery roles to align design intent with execution.
• Translate complex findings into clear narratives and recommendations that support customer decisions and prioritization.
• Support customers through change by validating concepts, testing assumptions, and refining strategies based on evidence.

Skills

Design strategy

Service design

Business strategy consulting

User research methods

Synthesis techniques

Insight development

Cross-functional collaboration

Tools

Journeys

Service blueprints

Experience principles

Roadmaps

Job description

Kyndryl is seeking a Design Strategist to shape how customers translate goals into human-centered strategies and experiences. You’ll balance discovery, collaboration, and practical delivery of strategic recommendations that teams can act on.

You will lead design strategy engagements, conduct discovery activities, create artifacts like journeys and roadmaps, and partner with strategy, tech, and delivery teams to align design with execution.