Design Operations Supervisor — Scale UX at Speed

McDonald's; Chicago (IL); On-site; USD 104,000 - 131,000; Full time

Benefits offered by this job

Health insurance

Bonus eligible

Benefits eligible

Job summary

McDonald’s Global Technology is seeking a Supervisor, Design Operations to optimize how the Experience Design team works at scale in Chicago. You will focus on processes, templates, and knowledge management to improve efficiency across design, research, product, and engineering teams.

You’ll own small- to medium-scope initiatives, maintain Confluence and shared libraries, and partner with XD leaders to implement practical improvements while growing exposure to different design operations

Qualifications

• Bachelor's degree in design or related field or equivalent experience.
• 2–4 years in design operations or related roles.
• Understanding of how design work happens across design, research, product, and engineering.
• Proficient with Figma, Confluence, UserTesting, and Dscout.
• Familiarity with AI tools to support administration, design, and knowledge management.
• Ability to manage priorities with moderate oversight.
• Strong written and verbal communication.

Responsibilities

• Enable the Global Experience Design team by maintaining strong operational foundations and helping teams work effectively.
• Apply design and operational frameworks to improve workflows.
• Identify operational gaps and friction points and recommend practical improvements.
• Own small- to medium-scope initiatives, including process updates, templates, playbooks, and internal programs.
• Maintain and improve knowledge management systems, including Confluence and shared libraries.
• Support design and research platforms by managing access and documenting best practices.

Skills

2–4 years design ops

Strong organizational skills

Written and verbal communication

Bias for action

Systems thinking

Education

Bachelor's degree in design/related field

Tools

Figma

Confluence

UserTesting

Dscout

AI tools

Job description

McDonald’s Global Technology is seeking a Supervisor, Design Operations to optimize how the Experience Design team works at scale in Chicago. You will focus on processes, templates, and knowledge management to improve efficiency across design, research, product, and engineering teams.

You’ll own small- to medium-scope initiatives, maintain Confluence and shared libraries, and partner with XD leaders to implement practical improvements while growing exposure to different design operations