Design Operations Lead for Global Experience

McDonald's; Chicago (IL); Presencial; USD 104.000 - 131.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus Eligible

Benefits Eligible

Health insurance

Descripción de la vacante

McDonald’s Global Technology seeks a Supervisor, Design Operations to enhance how design work gets done across Experience Design. You’ll lead operational execution, improve processes, and support platforms while gaining exposure to multiple Design Operations specialties.

You will onboard/offboard XD team members, plan routines, draft communications, and help grow knowledge management with Confluence. A design-focused degree and 2–4 years of relevant experience are expected.

Formación

• Bachelor’s degree in design or related field, or equivalent experience.
• 2–4 years in design operations, research operations, product design, or a related role.
• Understanding of how design work happens across design, research, product, and engineering.
• Working knowledge of tools such as Figma, Confluence, UserTesting, and Dscout.
• Familiarity with AI tools and workflows that support administration, design, and knowledge management.
• Ability to manage priorities and deliver high-quality work with moderate oversight.
• Strong organizational, written, and verbal communication skills.

Responsabilidades

• Enable the Global Experience Design team by maintaining strong operational foundations.
• Plan and facilitate team routines, learning opportunities, and cultural initiatives.
• Own small- to medium-scope initiatives, including process updates, templates, playbooks, and internal programs.
• Maintain and improve knowledge management systems, including Confluence and shared libraries.
• Support design and research platforms by managing access and documenting best practices.

Conocimientos

Figma

Confluence

UserTesting

Dscout

AI tools

Project management

Strong communication

Educación

Bachelor’s degree in design

Herramientas

Confluence

Figma

UserTesting

Dscout

Descripción del empleo

McDonald’s Global Technology seeks a Supervisor, Design Operations to enhance how design work gets done across Experience Design. You’ll lead operational execution, improve processes, and support platforms while gaining exposure to multiple Design Operations specialties.

You will onboard/offboard XD team members, plan routines, draft communications, and help grow knowledge management with Confluence. A design-focused degree and 2–4 years of relevant experience are expected.