Design Operations Leader: Scale Teams & Processes

Capital One; New York (NY); On-site; USD 180,000 - 205,000; Full time

Job summary

Capital One is seeking a Design Operations Manager to enable design, product, and operations teams to move faster by designing scalable systems and processes. You will influence cross-functional stakeholders, manage design standards and rituals, mentor team members, support hiring and onboarding, and drive portfolio execution across key initiatives with a focus on delivering quality experiences.

You will also shape agendas, facilitate collaboration sessions, and build frameworks to improve

Qualifications

• At least 5 years of experience in design management, project or program management of design deliverables, and operations management including experience working directly with experience designers, researchers, and strategists
• At least 5 years of experience leading project delivery for cross functional projects
• 3 years of design tool use and tool management experience
• Experience with design systems
• Experience working with corporate design teams
• Understanding of design quality and product strategy

Responsibilities

• Handle a variety of responsibilities including: business & people operations, KPI/OKR management, headcount and partner management, and developing team rituals, culture, and fostering overall positive team health
• Mentor and share design operations expertise with team members
• Support hiring and onboarding of employees, manage contractors and vendors, strategically balance attrition
• Enable high quality design outcomes by maintaining design standards and practices across teams
• Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes
• Shape agendas, facilitate collaboration sessions, and build frameworks to drive teams towards outcomes
• Identify team and project needs with regards to design process, tools, documentation, asset management and implement changes for optimum efficiency
• Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against goals
• Use industry best practices to drive delivery, collaboration, and risk mediation across cross-functional teams
• Provide clear communication to cross-functional leadership on status, resources, issues, and priorities

Skills

Design management

Project management

Cross-functional collaboration

People operations

Mentoring

Tools

Design tools

Job description

Capital One is seeking a Design Operations Manager to enable design, product, and operations teams to move faster by designing scalable systems and processes. You will influence cross-functional stakeholders, manage design standards and rituals, mentor team members, support hiring and onboarding, and drive portfolio execution across key initiatives with a focus on delivering quality experiences.

You will also shape agendas, facilitate collaboration sessions, and build frameworks to improve