Design Operations Lead: Scale & Deliver

Mastercard; Bray (OK); On-site; USD 120,000 - 160,000; Full time

Job summary

Mastercard is seeking a Product Design Program Manager to scale the Global SME CX&D organization. You will establish operating rhythms, develop processes, and align design, product, data, and engineering to deliver high-quality experiences at scale.

You will partner with stakeholders to evolve the operating model, drive planning, and ensure priorities stay on track. This role blends design, operations, and product development in a fast-paced environment.

Qualifications

• 6+ years in Design Program Management or Design Operations.
• Experience supporting Product Design, UX, or Design Systems in a product org.
• Proven ability to lead cross-functional initiatives with multiple stakeholders.
• Experience building scalable operating models and processes.
• Strong facilitation and communication skills with influence without authority.
• Proficiency with Jira, Figma, Confluence, Miro or similar tools.

Responsibilities

• Drive planning, execution, and operational excellence across the CX&D org.
• Partner with Design, Product, Engineering, and business stakeholders to align priorities.
• Build scalable processes, tools, and governance models for design delivery.
• Manage timelines, dependencies, risks, and communications across programs.
• Support design system adoption and accessibility initiatives.
• Identify opportunities to improve team workflows with better tooling and AI-powered methods.
• Foster an inclusive, collaborative culture with rituals, knowledge sharing, and partnerships.
• Establish reporting, metrics, and insights for team health and progress.
• Support capacity planning and resource management across the design org.

Skills

Design PM

Agile methods

Cross-functional collaboration

Stakeholder management

Operations governance

Design systems knowledge

Tools

Jira

Figma

Confluence

Miro

Airtable

Smartsheet

Asana

Job description

Mastercard is seeking a Product Design Program Manager to scale the Global SME CX&D organization. You will establish operating rhythms, develop processes, and align design, product, data, and engineering to deliver high-quality experiences at scale.

You will partner with stakeholders to evolve the operating model, drive planning, and ensure priorities stay on track. This role blends design, operations, and product development in a fast-paced environment.