Design Operations Strategist

BNY; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

BNY in New York, NY is seeking a Design Operations Specialist to strengthen the UX design practice. The role centers on orchestrating people, processes, and practices to foster a collaborative, data-informed design environment.

You will work with UX, Product, Tech, and Business partners to support the team, facilitate meetings, and drive operational strategy, while prioritizing deadlines and evolving priorities to deliver exceptional outcomes.

Qualifications

• Experience in overseeing projects and operations within a design or UX context.
• Ability to identify bottlenecks in processes and improve efficiency.
• Strong data-driven decision making and storytelling.
• Excellent written and verbal communication for diverse stakeholders.

Responsibilities

• Coordinate people, processes, and practices to support a creative UX environment.
• Facilitate internal meetings; work with design leadership on scheduling, team health, and budget.
• Identify pain points in internal workflows and help implement scalable solutions.
• Collaborate with UX, Product, Tech and Business partners to align on priorities.

Skills

Project Management / Operations

Matrixed Organization Experience

Data storytelling

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in psychology, UX, design, HCI or related field

Job description

BNY in New York, NY is seeking a Design Operations Specialist to strengthen the UX design practice. The role centers on orchestrating people, processes, and practices to foster a collaborative, data-informed design environment.

You will work with UX, Product, Tech, and Business partners to support the team, facilitate meetings, and drive operational strategy, while prioritizing deadlines and evolving priorities to deliver exceptional outcomes.