Design Operations -Specialist

Socket.dev; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

BNY Mellon in New York, NY seeks a Design Operations - Specialist to support the Design Practice. The role will help orchestrate people, processes, and practices that foster a creative environment and ensure the UX team delivers work aligned with strategic initiatives.

You will facilitate internal meetings, coordinate with the head of design ops on scheduling, HR, team health, and budget, identify pain points, and drive solutions while promoting collaboration, transparency, and inclusion.

Qualifications

• Bachelor’s degree in psychology, UX, design, HCI or related discipline, or equivalent work experience.
• Experience in Project Management/Operations role.
• Experience in complex, matrixed organizations.
• Strong data-driven storytelling and communication skills.

Responsibilities

• Support the orchestration of people, processes, and practices to foster a creative UX environment.
• Facilitate internal meetings and coordinate with design ops on scheduling, HR, team health, and budget.
• Identify pain points in internal processes and drive solutions with a collaborative, inclusive culture.
• Engage cross-functional partners (UX, Product, Tech & Business) to set the stage for exceptional outcomes.

Skills

Project Management

Operations

Data storytelling

Communication skills

Education

Bachelor's degree (UX/HCI)

Job description

We are seeking a Design Operations - Specialist for our Design Practice. The role will be located in our New York, NY offices.

Candidate will support the orchestration and optimization of the people, processes, and practices necessary to foster a creative environment for a dynamicdesign practice. In this role, candidates will need to demonstrate initiative and program management skills to support and help develop best practices for the UX team on how we work together, and how we get work done.

The candidate will help establish the operational foundation, strategy, and direction to ensure the UX teams have what they need to thrive and deliver great work aligned with strategic initiatives. This includes facilitating internal meetings, coordinatingwith head of design ops on scheduling/HR/team health/budget, identifying pain points in internal processes, and supporting solutions, all while fostering a collaborative and inclusive culture.

This role will need to prioritize amongst deadlines, and shifting priorities. Always with the underlying goal of helping us as a team grow and develop new skills, while increasing trust, transparency, and engagement.

Candidate should be adept at utilizing data to articulate their rationale, are a clear communicator, and explain recommendations with confidence and openness. Must maintain both drive and patience throughout the journey.

Candidate must build trust and engage cross functional partners in UX, Product, Tech & Business stakeholders to set the stage for the team to achieve exceptional outcomes. Should be curious, ask questions, and be driven to connect the dots.

Essential requirements:

• Experience in Project Management/Operationsrole.
• Experience working in complex, matrixed, global or multi-national organizations
• Proactively identify issues that may impair the team from meeting strategic, business, or financial goals
• Strong data-driven visual, verbal, and written story-telling skills
• Track record in using a strategic approach to solve complicated problems and strong collaboration skills
• Strong communication skills

Desirable skills:

• Working knowledge of the financial services industry, security markets, and regulations a plus.

Education:

Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree preferred

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.