Design Operations -Specialist

BNY; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

BNY in New York, NY is seeking a Design Operations Specialist to strengthen the UX design practice. The role centers on orchestrating people, processes, and practices to foster a collaborative, data-informed design environment.

You will work with UX, Product, Tech, and Business partners to support the team, facilitate meetings, and drive operational strategy, while prioritizing deadlines and evolving priorities to deliver exceptional outcomes.

Qualifications

• Experience in overseeing projects and operations within a design or UX context.
• Ability to identify bottlenecks in processes and improve efficiency.
• Strong data-driven decision making and storytelling.
• Excellent written and verbal communication for diverse stakeholders.

Responsibilities

• Coordinate people, processes, and practices to support a creative UX environment.
• Facilitate internal meetings; work with design leadership on scheduling, team health, and budget.
• Identify pain points in internal workflows and help implement scalable solutions.
• Collaborate with UX, Product, Tech and Business partners to align on priorities.

Skills

Project Management / Operations

Matrixed Organization Experience

Data storytelling

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in psychology, UX, design, HCI or related field

Job description

Job Description

We are seeking a Design Operations - Specialist for our Design Practice. The role will be located in our New York, NY offices.

Job Description

Candidate will support the orchestration and optimization of the people, processes, and practices necessary to foster a creative environment for a dynamic design practice. In this role, candidates will need to demonstrate initiative and program management skills to support and help develop best practices for the UX team on how we work together, and how we get work done.

The candidate will help establish the operational foundation, strategy, and direction to ensure the UX teams have what they need to thrive and deliver great work aligned with strategic initiatives. This includes facilitating internal meetings, coordinating with head of design ops on scheduling/HR/team health/budget, identifying pain points in internal processes, and supporting solutions, all while fostering a collaborative and inclusive culture.

This role will need to prioritize amongst deadlines, and shifting priorities. Always with the underlying goal of helping us as a team grow and develop new skills, while increasing trust, transparency, and engagement.

Candidate should be adept at utilizing data to articulate their rationale, are a clear communicator, and explain recommendations with confidence and openness. Must maintain both drive and patience throughout the journey.

Candidate must build trust and engage cross functional partners in UX, Product, Tech & Business stakeholders to set the stage for the team to achieve exceptional outcomes. Should be curious, ask questions, and be driven to connect the dots.

Essential Requirements

• Experience in Project Management/Operations role.
• Experience working in complex, matrixed, global or multi-national organizations
• Proactively identify issues that may impair the team from meeting strategic, business, or financial goals
• Strong data-driven visual, verbal, and written story-telling skills
• Track record in using a strategic approach to solve complicated problems and strong collaboration skills
• Strong communication skills

Desirable Skills

Working knowledge of the financial services industry, security markets, and regulations a plus.

Education

Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree preferred

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.