Design Operations

Into Design Systems; Dallas (TX); On-site; USD 63,000 - 114,000; Full time

Job summary

Kyndryl is hiring a Design Operations Specialist to enable design work through clear processes, strong coordination, and reliable delivery. The role focuses on how design gets done rather than producing outputs, and involves structuring activities, removing friction, and helping teams focus on outcomes.

You will establish scalable design processes, coordinate with product and engineering, support planning and prioritization, and track progress across portfolios to provide visibility into risks

Qualifications

• Experience in DesignOps or design operations role.
• Understanding of end-to-end design workflows in product teams.
• Experience coordinating multiple design projects concurrently.
• Ability to document and improve processes for consistent design delivery.
• Experience collaborating with designers and non-design partners to align on scope and timing.

Responsibilities

• Establish and maintain design processes that support planning, delivery, and quality across design projects.
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery.
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended.
• Manage communication flows related to design activities, including timelines, dependencies, and updates.
• Identify and address operational issues that impact design efficiency, consistency, or quality.
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes.
• Support continuous improvement of DesignOps practices based on observed challenges and results.

Skills

Design operations

Cross-functional coordination

Process improvement

Strategic/tactical balance

Planning and tracking tools

Tools

Planning tools

Collaboration tools

Job description

Kyndryl is hiring a Design Operations Specialist who will operate at a strategic level to ensure design work is enabled by clear processes, strong coordination, and reliable delivery. The role focuses on how design gets done rather than creating design outputs and involves creating structure around design activities, removing operational friction, and helping teams focus on outcomes. The U.S. compensation range for the position is $63,360 to $114,120 based on a full-time schedule.

What you'll do

• Establish and maintain design processes that support planning, delivery, and quality across design projects
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended
• Manage communication flows related to design activities, including timelines, dependencies, and updates
• Identify and address operational issues that impact design efficiency, consistency, or quality
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes
• Support continuous improvement of DesignOps practices based on observed challenges and results

What they're looking for

• Experience working in DesignOps, design operations, or a closely related operational role within a design organization
• Understanding of end-to-end design workflows and how design integrates with product and delivery teams
• Experience coordinating multiple design projects or initiatives at the same time
• Ability to define, document, and improve processes that support consistent design delivery
• Experience working with designers and non-design partners to align on scope, timing, and expectations
• Comfort working at both a strategic and tactical level to solve operational challenges
• Experience using planning, tracking, or collaboration tools to manage design activities
• Experience supporting design teams in a large or complex organization