Design Operations Lead — UX Strategy & Delivery

Socket.dev; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

BNY Mellon in New York, NY seeks a Design Operations - Specialist to support the Design Practice. The role will help orchestrate people, processes, and practices that foster a creative environment and ensure the UX team delivers work aligned with strategic initiatives.

You will facilitate internal meetings, coordinate with the head of design ops on scheduling, HR, team health, and budget, identify pain points, and drive solutions while promoting collaboration, transparency, and inclusion.

Qualifications

• Bachelor’s degree in psychology, UX, design, HCI or related discipline, or equivalent work experience.
• Experience in Project Management/Operations role.
• Experience in complex, matrixed organizations.
• Strong data-driven storytelling and communication skills.

Responsibilities

• Support the orchestration of people, processes, and practices to foster a creative UX environment.
• Facilitate internal meetings and coordinate with design ops on scheduling, HR, team health, and budget.
• Identify pain points in internal processes and drive solutions with a collaborative, inclusive culture.
• Engage cross-functional partners (UX, Product, Tech & Business) to set the stage for exceptional outcomes.

Skills

Project Management

Operations

Data storytelling

Communication skills

Education

Bachelor's degree (UX/HCI)

Job description

BNY Mellon in New York, NY seeks a Design Operations - Specialist to support the Design Practice. The role will help orchestrate people, processes, and practices that foster a creative environment and ensure the UX team delivers work aligned with strategic initiatives.

You will facilitate internal meetings, coordinate with the head of design ops on scheduling, HR, team health, and budget, identify pain points, and drive solutions while promoting collaboration, transparency, and inclusion.