Design Operations Specialist: Strategy, Planning & Delivery

Into Design Systems; Dallas (TX); On-site; USD 63,000 - 114,000; Full time

Job summary

Kyndryl is hiring a Design Operations Specialist to enable design work through clear processes, strong coordination, and reliable delivery. The role focuses on how design gets done rather than producing outputs, and involves structuring activities, removing friction, and helping teams focus on outcomes.

You will establish scalable design processes, coordinate with product and engineering, support planning and prioritization, and track progress across portfolios to provide visibility into risks

Qualifications

• Experience in DesignOps or design operations role.
• Understanding of end-to-end design workflows in product teams.
• Experience coordinating multiple design projects concurrently.
• Ability to document and improve processes for consistent design delivery.
• Experience collaborating with designers and non-design partners to align on scope and timing.

Responsibilities

• Establish and maintain design processes that support planning, delivery, and quality across design projects.
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery.
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended.
• Manage communication flows related to design activities, including timelines, dependencies, and updates.
• Identify and address operational issues that impact design efficiency, consistency, or quality.
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes.
• Support continuous improvement of DesignOps practices based on observed challenges and results.

Skills

Design operations

Cross-functional coordination

Process improvement

Strategic/tactical balance

Planning and tracking tools

Tools

Planning tools

Collaboration tools

Job description

Kyndryl is hiring a Design Operations Specialist to enable design work through clear processes, strong coordination, and reliable delivery. The role focuses on how design gets done rather than producing outputs, and involves structuring activities, removing friction, and helping teams focus on outcomes.

You will establish scalable design processes, coordinate with product and engineering, support planning and prioritization, and track progress across portfolios to provide visibility into risks