Design Consultant: Elevate Spaces & Drive Sales

CB2; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

CB2 is seeking a Designer to collaborate with customers in-store and virtually to plan and design spaces, creating moodboards and floor plans while driving elevated design offerings and sales growth. The role emphasizes a strong customer experience and adherence to the CB2 aesthetic.

You will lead one-on-one consultations, stay informed on trends, and leverage design tools to deliver timely projects and personalized recommendations across store, online, and catalog channels.

Qualifications

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

Responsibilities

• Drive sales and provide a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in customers homes, and virtually.
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, in a customer's home, ensuring all customers are provided gracious, quick, and efficient service

Job description

CB2 is seeking a Designer to collaborate with customers in-store and virtually to plan and design spaces, creating moodboards and floor plans while driving elevated design offerings and sales growth. The role emphasizes a strong customer experience and adherence to the CB2 aesthetic.

You will lead one-on-one consultations, stay informed on trends, and leverage design tools to deliver timely projects and personalized recommendations across store, online, and catalog channels.