Customer Support & Data Entry Specialist

Amazon; Salem (OR); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon in Salem, USA is seeking a Customer Service Associate to support customers across phone, email and live chat. You will resolve questions, track interactions and ensure a positive experience for every client.

Responsibilities include accurate documentation, collaboration with teammates, and flexible scheduling including weekends. A Bachelor's degree is required; strong communication and computer skills are essential for success in a fast-paced center.

Qualifications

• Extraordinary spoken language in English.
• Excellent written communications; clear, accurate documentation.
• Ability to listen and understand customer issues and convey solutions effectively.
• Ability to work well in teams and independently.

Responsibilities

• Assist customers via phone, email, or live chat to resolve issues.
• Maintain accurate records of customer interactions and outcomes.
• Escalate complex problems when necessary and ensure timely follow-up.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Time management

Multitasking

Education

Bachelor's Degree

Tools

Windows OS

Microsoft Outlook

Microsoft Word

Internet Explorer

Typing

Job description

Amazon in Salem, USA is seeking a Customer Service Associate to support customers across phone, email and live chat. You will resolve questions, track interactions and ensure a positive experience for every client.

Responsibilities include accurate documentation, collaboration with teammates, and flexible scheduling including weekends. A Bachelor's degree is required; strong communication and computer skills are essential for success in a fast-paced center.