Customer Service & Operations Analyst

Walmart; Des Moines (IA); Remote; USD 20,457 - 29,136; Full time

Job summary

Walmart in Des Moines is seeking a Customer Service professional to support the contact center and drive customer satisfaction. The role involves executing cross-functional projects, responding to support requests, researching root causes, and analyzing contact data to identify trends and insights.

The ideal candidate has at least 2 years of experience in retail or customer service and holds graduate-level education; preferred candidates may have degrees related to enterprise administration or

Qualifications

• Graduate level education is required.
• Minimum 2 years of experience in retail, merchandise, customer service, touch center, or related.
• Degree in enterprise administration, retail vending, or related discipline preferred.

Responsibilities

• Execute special projects across the contact center, coordinating with functional groups and expanding project plans.
• Respond to and follow up on incoming support requests, independently research complex issues, and determine root causes.
• Analyze contact statistics, identify trends and business insights, and report findings to stakeholders.
• Implement enterprise solutions, build relationships with key stakeholders, track progress, and leverage new opportunities.
• Ensure compliance with company policies and uphold ethical standards.
• Maintain a customer‑centric approach, strategic thinking, collaboration, and continuous improvement.

Skills

Customer service

Data analysis

Communication

Research

Education

Graduate level education

Enterprise administration / retail vending degree

Job description

Walmart in Des Moines is seeking a Customer Service professional to support the contact center and drive customer satisfaction. The role involves executing cross-functional projects, responding to support requests, researching root causes, and analyzing contact data to identify trends and insights.

The ideal candidate has at least 2 years of experience in retail or customer service and holds graduate-level education; preferred candidates may have degrees related to enterprise administration or