Dermatology Triage Specialist - Patient Care & Scheduling

QualDerm Partners; Illinois; On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

A leading dermatology network in Illinois is seeking a Triage Specialist to provide effective telephone triage and support dermatology patients. Responsibilities include answering calls, managing patient questions, scheduling appointments, and evaluating patient needs. Ideal candidates should have a minimum of 3 years as a Medical Assistant, along with strong communication skills. This position offers competitive pay ranging from $17.00 to $25.00 per hour and various comprehensive benefits to ensure employee well-being.

Qualifications

• Minimum 3 years experience as a Medical Assistant.
• Skilled in charting and patient scheduling.
• Familiarity with EMA/EMR systems required.

Responsibilities

• Perform effective telephone triage to support dermatology patients.
• Answer incoming phone calls and address patient questions.
• Evaluate and document wound concerns and manage refill requests.
• Schedule surgeries and procedures according to templates and guidelines.
• Provide patient education using clear communication.

Skills

Excellent verbal and written communication skills

Experience with answering phones and voicemails

Medical understanding of surgical procedures

Knowledge of common pathology diagnoses

Ability to manage stat emergent situations

Education

High School Diploma or higher

CCMA/RMA Certification preferred

Job description

A leading dermatology network in Illinois is seeking a Triage Specialist to provide effective telephone triage and support dermatology patients. Responsibilities include answering calls, managing patient questions, scheduling appointments, and evaluating patient needs. Ideal candidates should have a minimum of 3 years as a Medical Assistant, along with strong communication skills. This position offers competitive pay ranging from $17.00 to $25.00 per hour and various comprehensive benefits to ensure employee well-being.