Triage Medical Assistant

Associates in Dermatology; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Associates in Dermatology is seeking a Patient Triage Assistant in Louisville, KY. You will be the frontline contact, handling calls, emails, and messages while coordinating with providers, labs, and referring providers to ensure accurate, timely patient care.

The role emphasizes strong communication, data entry accuracy, and multitasking in a busy clinical setting. High school diploma required; day shift and up to 25% travel expectations.

Qualifications

• High school diploma or GED required.
• Strong English oral and written communication.
• Data entry and EMR experience.
• Ability to multitask and manage inbound/outbound calls.

Responsibilities

• Support inbound and outbound phone lines for assigned providers.
• Answer calls, emails and requests from patients/providers while meeting service level goals.
• Balance priorities and work with team across calls and messages.
• Capture information accurately and update systems.
• Investigate issues and follow through to resolution.

Skills

Phone support

Customer service

Multitasking

Data entry

Issue resolution

Patient relations

Task management

First call resolution

Communication

Time management

Administrative tasks

Team meetings

Education

High school diploma

Tools

EMR software

Job description

Job Details: Job Location: Louisville, KY 40241, Position Type: Full Time, Education Level: High School, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Customer Service, Position Summary:

Our Patient Triage Assistant are our front line, interacting with patients and their families daily, and at every stage of the process. Triage Assistants at Associates in Dermatology also provide real time support to not only our patients, but also to our providers by bridging communication between our providers, patients, labs, referring providers, etc. While on the phone, Associates in Dermatology Triage Assistants are trusted with the ultimate responsibility- ensuring excellent patient care, the key to our continued success.

Qualifications: Position Requirements:

• Support inbound and outbound phone lines for assigned providers.
• Answer calls, emails and/or other requests from patients and/or providers while meeting or exceeding service level goals.
• Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail.
• Accurately and completely capture information and update systems appropriately.
• Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution.
• Build and maintain trusted relationships with patients by demonstrating proactive communication, delivering timely and accurate services, and showing a strong commitment to patient well-being.
• Completes all other assigned tasks to ensure efficient department function and workflow.
• Provide first call resolution where possible. Demonstrate the ability to triage or elevate calls where first call resolution cannot be performed to the patient’s satisfaction.
• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
• Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned.
• PA task monitoring and processing.
• Participate in triage meetings as requested.

Reporting Relationships:

Triage Team Member will report directly to Clinical Manager

Qualifications:

• Must possess a high school diploma or GED.
• Must be able to work independently and to maintain mental focus for long periods of time.
• Skills in data entry and EMR programs.
• Advanced telephone, computer and multitasking skills when working with inbound and out bound calls.
• Must exhibit, demonstrate, and maintain outstanding customer service skills.

Physical Requirements:

Must possess strong English oral and written communication skills in order to communicate effectively with other medical staff and management. Eyesight must be sufficient to be able to read medical charts and computer monitors. Must possess manual dexterity sufficient to utilize reference materials and to manipulate pages in Medical Chart and to type on keyboards.

Environmental Conditions:

Typical conditions of office environment. During initial phases of training, stress levels may exceed normal levels as new skills are learned and new information is assimilated.