Triage Specialist - Illinois

QualDerm Partners; Illinois; On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

A leading dermatology network in Illinois is seeking a Triage Specialist to provide effective telephone triage and support dermatology patients. Responsibilities include answering calls, managing patient questions, scheduling appointments, and evaluating patient needs. Ideal candidates should have a minimum of 3 years as a Medical Assistant, along with strong communication skills. This position offers competitive pay ranging from $17.00 to $25.00 per hour and various comprehensive benefits to ensure employee well-being.

Qualifications

• Minimum 3 years experience as a Medical Assistant.
• Skilled in charting and patient scheduling.
• Familiarity with EMA/EMR systems required.

Responsibilities

• Perform effective telephone triage to support dermatology patients.
• Answer incoming phone calls and address patient questions.
• Evaluate and document wound concerns and manage refill requests.
• Schedule surgeries and procedures according to templates and guidelines.
• Provide patient education using clear communication.

Skills

Excellent verbal and written communication skills

Experience with answering phones and voicemails

Medical understanding of surgical procedures

Knowledge of common pathology diagnoses

Ability to manage stat emergent situations

Education

High School Diploma or higher

CCMA/RMA Certification preferred

Job description

With 150+ locations in 17 states, QualDerm Partners is the largest multi‑state female‑founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high‑quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!

Purpose

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

Essential Duties and Responsibilities

• Answer incoming phone calls and return voicemails; address patient questions, provide guidance, or direct calls to the appropriate department.
• Identify and appropriately relay stat or emergent situations to providers.
• Communicate pathology and biopsy results to patients and coordinate follow‑up visits or minor procedures as needed.
• Manage refill requests efficiently and accurately.
• Evaluate and document wound concerns, escalating to providers when necessary.
• Navigate EMA/EMR systems to process faxes, tasks, chart updates, and documentation.
• Create new patient charts, schedule new patient appointments, and ensure accurate note preparation.
• Provide patient education and answer questions using clear communication and basic medical terminology.
• Document all patient interactions thoroughly and accurately in EMA.
• Schedule surgeries and procedures according to provider‑specific templates, guidelines, and availability.
• Prioritize skin cancers based on type, subtype, size, location, and aggressiveness to ensure timely care.
• Explain Mohs procedures and set expectations for patients undergoing surgery.
• Conduct pre‑operative assessments and coordinate necessary prescriptions—such as antibiotics—under provider direction.
• Manage pre‑certification and prior authorization requirements for procedures.
• Monitor and respond to incoming emails to ensure timely communication with patients, providers, and staff.

Requirements

• High School Diploma or higher
• 3 years minimum experience as a Medical Assistant
• CCMA/RMA Certification preferred
• Excellent verbal and written communication skills
• Experience with answering phones, voicemails, medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations, charting and patient scheduling

Benefits

• Competitive Pay - Attractive compensation to reward your hard work
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company‑Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection - Short‑term and long‑term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) - Access confidential support for personal or work‑related challenges
• Exclusive Employee Discounts - Save on products and services with special discounts just for you
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full‑time basis.

Compensation

Compensation Range: $17.00 - $25.00 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.