Dermatology Medical Assistant — Patient Care & Triage

West Michigan Dermatology; Grandville (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement plan

PTO and holidays

Employee discounts

Career growth opportunities

Job summary

West Michigan Dermatology is seeking a medical office professional to join the phone triage team. Respond to clinical inquiries, review pathology results with patients, and coordinate with treating providers to outline next steps in care.

The role requires dermatology experience, strong medical terminology, EMR proficiency, and the ability to handle scheduling and pre-authorizations. A Registered MA certificate or Dermatology Tech credential is preferred, with willingness to work across sites

Qualifications

• Registered MA certificate or Dermatology Tech preferred.
• Experience in a Dermatology setting is essential.
• Strong understanding of administrative medical care and patient communication.

Responsibilities

• Responding to and initiating telephone calls with patients; assess medical needs and coordinate with providers.
• Reviewing pathology results with patients with confidence and compassion.
• Provide education to patients about conditions and treatment per provider guidance.
• Schedule follow-up visits per office protocols.
• Manage complex provider schedules and acute patient needs.
• Refer patients to surgical scheduling and other specialty offices as needed.
• Accurately document phone encounters in the EHR.
• E-scribe medication refills per provider protocols.
• Assist with prior authorizations with insurance companies as needed.
• Assist with suture removals and post-op appointments as needed.
• Other duties as assigned by management.

Skills

Dermatology exp

Medical terminology

EMR literacy

Phone triage

Insurance pre-auth

Suture removal

HIPAA compliance

Communication

English fluency

Education

Registered MA certificate

Dermatology Tech certification

Tools

EMR systems

Job description

West Michigan Dermatology is seeking a medical office professional to join the phone triage team. Respond to clinical inquiries, review pathology results with patients, and coordinate with treating providers to outline next steps in care.

The role requires dermatology experience, strong medical terminology, EMR proficiency, and the ability to handle scheduling and pre-authorizations. A Registered MA certificate or Dermatology Tech credential is preferred, with willingness to work across sites