Triage Specialist - Remote in TN

QualDerm Partners; Tennessee; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

A leading dermatology practice in Tennessee is seeking a Triage Specialist to provide effective telephone triage and support to dermatology patients. This role involves answering calls, scheduling patients, and relaying important medical information. Candidates must have a minimum of 3 years of experience as a Medical Assistant and excellent communication skills. Benefits include competitive pay, comprehensive health coverage, and a generous 401(k) plan.

Qualifications

• 3 years minimum experience as a Medical Assistant.
• Great understanding of charting and patient scheduling.

Responsibilities

• Answer phones/return voicemails to handle all questions and/or transfer accordingly.
• Patient scheduling, making charts and notes.
• Prioritize skin cancers based on type, subtype, size, and location.

Skills

Excellent verbal and written communication skills

Experience with answering phones and responding to voicemails

Understanding of medical surgical procedures

Education

High School Diploma or Higher

Job description

Overview

QualDerm providers and staff are well-trained, highly skilled and recognized as leaders in the specialty of dermatology. We currently have 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation. The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

To achieve and maintain our high-quality standards, we partner with physicians and staff who share our vision, values and brand promises and are dedicated to advancing our culture. We will partner with you to establish the best combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work.

Responsibilities

• Answer phones/return voicemails to handle all questions and/or transfer accordingly.
• Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.
• Relay pathology results including biopsies, scheduling returns and minor procedures.
• Patient scheduling, making charts and notes.
• Answer questions to patient’s satisfaction using basic medical terminology and understanding.
• Document all conversations appropriately in EMA.
• Schedule various surgeries in template according to provider specific needs and guidelines.
• Prioritize skin cancers based on type, subtype, size, location and aggressive nature.
• Explain a Mohs procedure to patients – what to expect.
• Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.

Other Functions

• Maintains regular and predictable attendance.
• Performs other essential duties as assigned.

Qualifications

• High School Diploma or Higher
• 3 years minimum experience as a Medical Assistant
• Excellent verbal and written communication skills
• Experience with answering phones and responding to voicemails
• An understanding of medical surgical procedures along with common pathology diagnosis, stat emergent situations, charting and patient scheduling

Benefits

• Competitive Pay - Attractive compensation to reward your hard work
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance - Basic life coverage, with the option for additional plans
• Disability Protection - Short-term and long-term disability coverage
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP) - Confidential support for personal or work-related challenges
• Exclusive Employee Discounts - Discounts on products and services
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team

EEO Statement

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full-time basis.