Triage Coordinator - Dermatology

Fairfield Dermatology; Fairfield (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discount

401(K)

Profit sharing

Retirement plan

Health, dental and vision insurance

Paid time off

Job summary

Fairfield Dermatology is seeking a Dermatology Triage Coordinator in Fairfield, Connecticut. The successful candidate will manage patient communications through electronic health records, educate patients on treatment plans, and ensure efficient prescription refill workflows. Applicants should have a high school diploma or GED, a Medical Assisting Certificate, and preferably 2 years of experience in dermatology. Benefits include health insurance, retirement plans, and employee discounts.

Qualifications

• Compassion and ability to make patients feel comfortable.
• Professional, courteous, and team-oriented demeanor.
• Solid understanding of clinical triage workflows.

Responsibilities

• Triages patient telephone calls and electronic messages.
• Educates patients on treatment plans and medications.
• Processes prescription refill requests.

Skills

Compassion and patient comfort

Attention to detail

Effective communication

Ability to multi-task

Proficiency with electronic medical records

Education

High school diploma or GED

Medical Assisting Certificate

Job description

The Dermatology Triage Coordinator serves as the first point of clinical contact for patients, managing incoming messages, calls, and requests through the electronic health record and patient communication platforms. This role is responsible for clinical triage, documentation, patient education, prescription refill workflows, and prior authorizations, ensuring timely, accurate, and compassionate responses while supporting providers and maintaining high standards of patient care.

Duties and Responsibilities

• Triages patient telephone calls and electronic messages regarding medical concerns.
• Gathers and assesses patient information and determines appropriate next steps.
• Educates patients on treatment plans, medications, wound care, skin care, and follow-up instructions.
• Schedules appointments and coordinates care.
• Processes prescription refill requests per established protocols.
• Communicates with pharmacies and external providers as needed.
• Documents all interactions clearly, accurately, and timely in the EHR.
• Completes and manages prior authorizations for medications and procedures.
• Maintains knowledge of insurance participation and referral requirements.
• Coordinates referrals and follow-up care.
• Responds to correspondence, tasks, and refill requests according to established protocols.
• Performs other duties as assigned.

Required Skills

• Compassion and the ability to make patients feel comfortable.
• Accuracy, attention to detail, sound judgment, and strong follow-through
• Professional, courteous, patient, and team-oriented demeanor
• Ability to communicate effectively with physicians, advanced practice providers, pharmacists, insurance companies, and external healthcare providers.
• Strong verbal and written communication skills
• Ability to multi-task and perform basic mathematical calculations.
• Solid understanding of clinical triage workflows, including assessing urgency and routing appropriately per protocol.
• Ability to remain calm and efficient in emergent situations.
• Proficiency with electronic medical records.

Education

High school diploma or GED and Medical Assisting Certificate from an accredited school required.

Experience

Prefer 2 years of experience medical assisting in dermatology.

Expected Hours

37 per week.

Benefits

• Employee discount
• 401(K)
• Profit sharing
• Retirement plan
• Health, dental and vision insurance
• Paid time off