Patient Triage Pro: Frontline Care & Coordination

Associates in Dermatology; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Associates in Dermatology is seeking a Patient Triage Assistant in Louisville, KY. You will be the frontline contact, handling calls, emails, and messages while coordinating with providers, labs, and referring providers to ensure accurate, timely patient care.

The role emphasizes strong communication, data entry accuracy, and multitasking in a busy clinical setting. High school diploma required; day shift and up to 25% travel expectations.

Qualifications

• High school diploma or GED required.
• Strong English oral and written communication.
• Data entry and EMR experience.
• Ability to multitask and manage inbound/outbound calls.

Responsibilities

• Support inbound and outbound phone lines for assigned providers.
• Answer calls, emails and requests from patients/providers while meeting service level goals.
• Balance priorities and work with team across calls and messages.
• Capture information accurately and update systems.
• Investigate issues and follow through to resolution.

Skills

Phone support

Customer service

Multitasking

Data entry

Issue resolution

Patient relations

Task management

First call resolution

Communication

Time management

Administrative tasks

Team meetings

Education

High school diploma

Tools

EMR software

Job description

Associates in Dermatology is seeking a Patient Triage Assistant in Louisville, KY. You will be the frontline contact, handling calls, emails, and messages while coordinating with providers, labs, and referring providers to ensure accurate, timely patient care.

The role emphasizes strong communication, data entry accuracy, and multitasking in a busy clinical setting. High school diploma required; day shift and up to 25% travel expectations.